Quality Analyst

Key Responsibilities

A. Automation Testing

• Design, develop, and maintain automation frameworks using Java and Selenium WebDriver .
• Create reusable and scalable automation scripts for web applications.
• Develop and maintain regression automation suites.
• Integrate automated testing with CI/CD pipelines .
• Analyze test execution results and prepare detailed defect reports.
• Identify opportunities to improve test coverage, framework efficiency, and QA processes.

B. API Testing

• Design and execute API test cases using REST Assured, Postman , or equivalent tools.
• Validate API functionality, integration points, security, and performance.
• Automate API testing and incorporate it into regression test suites.
• Validate JSON/XML responses and API contracts.
• Work with Swagger/OpenAPI specifications.

C. Airline Booking / Reservation Domain Testing

Perform end-to-end testing of airline reservation and booking workflows, including:

• Flight Search
• Flight Availability
• Reservation / Booking
• Ticketing
• Seat Selection
• Ancillary Services
• Payment Processing
• Check-in Functionality
• Booking modifications and related workflows
• Work with airline reservation systems and booking platforms.
• Good knowledge of GDS systems is preferred.

D. Chatbot Testing

• Test conversational AI and chatbot applications.
• Validate intents, entities, conversation flows, and context retention .
• Verify chatbot responses across different user scenarios.
• Perform functional, usability, integration, and regression testing.
• Validate chatbot behavior for positive, negative, and edge-case scenarios.

E. AI / Generative AI / LLM Testing

• Test Generative AI and LLM-based applications .
• Validate response accuracy, relevance, consistency, and reliability .
• Develop test scenarios covering prompt variations, edge cases, and unexpected inputs.
• Evaluate model responses using defined quality and performance metrics.
• Perform hallucination testing and response consistency validation.
• Support responsible AI testing, including:
• Bias testing
• Toxicity testing
• Safety testing
• Responsible response validation

F. Collaboration

• Work closely with Business Analysts, Product Owners, Developers, AI Engineers, and other QA teams .
• Participate in Agile ceremonies, sprint planning, reviews, retrospectives, and other QA activities.
• Contribute to continuous improvement of automation frameworks and testing processes.
• Support release readiness and quality assurance activities.

3. Required Technical Skills

Automation Testing

• Core Java
• OOPs and Collections
• Selenium WebDriver
• TestNG / JUnit
• Maven / Gradle
• Automation Framework Development
• CI/CD Integration

API Testing

• REST Assured
• Postman
• Swagger / OpenAPI
• JSON / XML Validation

AI & Chatbot Testing

• Chatbot Functional Testing
• Conversational Flow Testing
• Intent & Entity Validation
• Prompt Testing
• AI / LLM Response Validation
• Hallucination Testing
• Bias & Safety Testing

Airline Domain

• Airline Booking / Reservation Systems
• Flight Booking Lifecycle
• GDS Systems – Preferred

Tools & Supporting Skills

• Jira
• Git / GitHub
• Jenkins / Azure DevOps
• SQL
• Agile / Scrum

4. Mandatory Requirements

Candidates must meet the following requirements:

• Currently working in a hands-on Automation Testing role .
• Strong experience in Java and Selenium WebDriver .
• Strong experience in API Automation .
• Proven experience in the Airline Booking / Reservation domain .
• Hands-on Chatbot Testing experience.
• Hands-on AI / LLM Testing experience.
• Strong Agile / Scrum experience.