Client Experience Ambassador (Hindi speaker)

We are looking for a polished, client-focused Client Experience Ambassador to be the first point of contact for clients and visitors. This is not a reception role; it is a hands-on client service position focused on guiding clients through applications, resolving queries and escalations, and coordinating with internal teams to deliver a seamless experience.

Key responsibilities:

• Welcome clients, visitors and VIP guests professionally and ensure a positive end-to-end experience
• Assist clients with business licence, renewal, amendment and company setup-related queries
• Guide clients through online portal applications, submissions and updates
• Manage walk-in interactions, queue flow and daily client interaction records
• Prepare proforma invoices and support accurate payment processing
• Coordinate with Licensing, Finance, Legal, PRO Services and other internal teams to resolve client matters
• Handle and log escalations, follow up with relevant teams and ensure timely resolution within agreed SLAs
• Provide accurate information on services, packages, procedures and requirements
• Manage document receipt, dispatch and courier coordination
• Use Zoho Desk or similar systems to assign and escalate client tickets
• Gather client feedback and identify opportunities to improve the overall client experience
• Support administrative requirements and promote relevant value-added services where appropriate

Requirements:

• Bachelor’s degree in any field
• Minimum two years of customer service or client-facing experience in any industry
• Excellent English and Hindi communication skills, both spoken and written
• A presentable, confident and professional individual with strong interpersonal skills
• Experience within a free zone or business setup environment is preferred
• Candidates from hotel supervision, banking relationship management or store operations management backgrounds will also be considered
• Strong organisational skills, attention to detail and computer literacy
• Comfortable working Monday to Friday on either an 8:00 am–5:00 pm or 11:00 am–8:00 pm shift
• Candidates must be able to commute independently, as transportation is not provided

If you enjoy working directly with clients, can manage queries with professionalism and have a naturally warm, solution-oriented approach, we would like to hear from you.