Housekeeping Supervisor

• Leading a team of ambassadors and ensuring your department has an unwavering standard of cleanliness, quality and efficiency to deliver the Sofitel standard.

• A strong communicator, who is highly organised, motivating and empowering who inspires their team to produce a luxury standard of service

• Work with the Manager and Assistant Managers to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.

• Daily room allocation, assigning the Room Attendant team the rooms and tasks in conformance with business demand and hotel standards and ensuring the best use of resources and efficiency

• Conducting daily team briefings, including hotel movement and guest feedback, ensuring all relevant information passed onto staff. Clean all back of house areas with the exception of the kitchen and stores.

• Ensure Ambassadors attend training programmes and meetings to constantly improve skills and knowledge.

• Perform daily checking of bedrooms and designed public and staff areas to maintain standards.

• Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.

• Ordering of linen as per business needs and budget, ensuring cost effective use in operations.

• Daily linen and uniform reconciliation and preparation month reports

• Assist with regular equipment, amenities and linen stock taking.

• Recording maintenance issues reported by guests and Ambassadors in hotel PMS system, inspecting rooms to ensure standards are met prior to returning to hotel inventory.

• Ensure the correct handling of guest laundry and lost property.

• Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.

• Ensure VIP rooms have correct amenities as requested by Front Office and/or Hotel management team.

• Sign off employee timesheets at the end of each shift, ensuring accuracy and monitoring productivity

• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.

• Minimum 3–5 years of experience in housekeeping, preferably within a hotel or luxury hospitality environment.

• At least 1–2 years of supervisory experience in a housekeeping role.

• Strong knowledge of housekeeping operations, cleaning procedures, and hygiene standards.

• Proven ability to lead, supervise, train, and motivate housekeeping team members.

• Excellent organizational and time-management skills, with strong attention to detail.

• Good knowledge of hotel standards, guest service, and quality control procedures.

• Ability to manage room inspections, assignments, supplies, and daily housekeeping schedules.

• Strong communication and interpersonal skills.

• Ability to handle guest requests and resolve complaints professionally and efficiently.

• Knowledge of health, safety, hygiene, and chemical handling procedures.

• Familiarity with housekeeping systems and hotel property management systems (PMS) is an advantage.

• Good command of English; additional languages are an advantage.

Ihr Team und Arbeitsumfeld:

In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln

Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis

Unser Engagement für Diversity & Inclusion:

Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.