INTERNATIONAL HEAD OF RETAIL (M/W)

Job description

• Define and implement retail strategies in line with the company strategy
• Lead an international team of retail managers to ensure exceptional customer service and achieve sales targets on a global scale
• Identify and implement international growth opportunities in partnership with Brand Managers
• Define and monitor performance metrics qualitative and quantitative to effectively measure the success of the global retail strategy
• Set and analyze KPIs for each boutique including turnover, footfall, conversion rates, CRM activities and marketing activities as well as FTEs
• Define the tone of voice of each CRM tool, implement a hospitality program within the boutiques and monitor the marketing retail calendar
• Transmit retail competences to sales staff by setting a yearly plan with the training team and review the mystery shopping results
• Develop retail capabilities through training, coaching and continuous improvement programs
• Follow up the projects related to new boutiques, refurbishments and required modifications
• Prepare and follow up all retail future projects through the SWATCH GROUP guideline for the retail committee

Profile

• Strong knowledge in retail and luxury
• At least 10 years’ experience in retail management
• University's degree or equivalent

Professional requirements

• Proven track record in developing and implementing retail strategies leading international retail teams
• Strong expertise in CRM systems and CRM strategies
• Excellent interpersonal skills and negotiation skills to build and maintain effective relationships with retail partners
• Analytical mindset and the ability to make data-driven decisions
• Willing and flexible to travel up to 30%

Languages

• Fluent in English and French; any additional language is a strong advantage