Field Service Technician

As part of our growth strategy, Kardex Far East Pte Ltd is seeking a motivated self-starter to join our Life Cycle Service Team in the role of Field Service Technician for Singapore. Position is home-based and reports to the Team Leader, Life Cycle Service.

Your tasks

JOB RESPONSIBILITIES

Service requests:

• Install and commission Kardex Automated Storage and Retrieval Systems.

• Provide an excellent level of customer service in accordance with established policy.

• Deliver basic levels of customer product training.

• Communicate effectively with Customers and the line management at prescribed intervals.

• Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.

• Respond to customer service requests as directed by the line management.

• Work with minimum supervision, maintaining appropriate communication at all times.

Problem Resolution

• Deal with all aspects of machine/unit performance and achieve a high level of first time fix without the excessive use of parts.

• Provide first line trouble shooting and removal of root cause of faults.

• Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.

REQUIREMENTS

• Education: Diploma or Certificate in Electrical/Mechanical/Electrical Engineering or related Technical Studies.

• Work Experience: Min 3-5 years working experience, preferably in field service.

• Industry experience in warehouse automation/logistics solution will be an advantage.

• Skills: Working knowledge in Electrical and IT networking, comfortable with computers and software.

• Language: English – fluent (both spoken and written).

• Travel: Medium, in country.

Behaviours required to perform this role:

• Able to extract diagnostic data in order to ascertain root cause of reported fault.

• Logical and forward thinking when carrying out Routine Maintenance.

• Logical approach to fault analysis/problems.

• Able to follow laid down procedures and policies.

• Able to evaluate situations and respond appropriately.

• Self-motivated, self-disciplined and maintain positive attitude.

• Able to cope with varying levels of stress and pressure.

• Able to make decisions/judgements.

• Able to work beyond working hours if required (on weekends and public holidays).

Other skills/competences/qualifications:

• Service-minded.

• Customer oriented.

• Structured, independent and self-organized.

• Communicative.

• Flexible and accommodating.

• Interpersonal skills.

• Personal effectiveness.

This role is only open to Singapore citizens or Permanent Residents only.

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