Online Merchandiser Coordinator

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Online Merchandising Coordinator | Emirati Talent | MAF LifeStyle | Hollister

ROLE SUMMARY

The Online Merchandising Coordinator will support the Online Merchandising team by managing administrative tasks related to online trading, helping to deliver a seamless and engaging customer experience across digital platforms.

ROLE PROFILE

• Support online trading operations by uploading approved content, product information, and imagery across websites and mobile applications.
• Coordinate product photo shoots by selecting stock, liaising with warehouse teams, and managing studio inventory movements.
• Maintain accurate product data and studio tracking sheets to ensure seamless online merchandising execution.
• Ensure product images are correctly linked to product details and conduct quality checks on photography and styling outputs.
• Collaborate with Online Merchandisers to optimize category pages, highlight best sellers, and promote key trends and campaigns.
• Gather and manage product content from suppliers and buying teams to ensure complete and accurate brand representation online.
• Prepare and analyze daily, weekly, and monthly online KPI reports, while supporting the achievement of online sales and financial targets.
• Enhance the customer journey by identifying customer trends, addressing recurring service issues, and maintaining strong stakeholder relationships to deliver a seamless omnichannel experience.

REQUIREMENTS

• Strong editing and proofreading skills, with advanced knowledge of Microsoft Excel.
• Knowledge of new technologies and digital tools that enhance the online customer experience.
• Good awareness of the Fashion and Home industry, with strong commercial understanding.
• Ability to prioritize tasks based on urgency and impact, take ownership, identify risks, and escalate when required.
• Strong customer-first mindset, with the ability to understand customer expectations and deliver quality outcomes.
• High School Certificate with 1–2 years of experience in online merchandising; Fashion and Home business experience is an advantage.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.