Project Manager

PURPOSE

Manage the day-to-day delivery of Facility Management services at an assigned site or cluster of sites, ensuring contractual SLAs, PPM schedules, health & safety standards, and client satisfaction are consistently met. The Site Manager serves as the primary operational interface between Saudi Union and the client on site.

KEY RESPONSIBILITIES

Site Operations & Service Delivery

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Oversee all FM hard and soft services delivered at the site, including MEP maintenance, civil works, cleaning, landscaping, and security as applicable.

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Ensure daily work orders (reactive and planned) are logged, assigned, and closed within SLA timelines using the CAFM system.

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Execute the Planned Preventive Maintenance (PPM) schedule on time and to specification, escalating deviations to the Project Manager.

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Coordinate mobilization of subcontractors, specialist service providers, and direct labour for site activities.

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Conduct daily site walks and inspections to verify quality of service, asset condition, and team performance.

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Manage site consumables, spare parts inventory, and tool registers; raise purchase requests as needed.

Client & Stakeholder Management

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Serve as the primary on-site point of contact for the client representative; address day-to-day service requests and escalations promptly.

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Attend client meetings, produce meeting minutes, and track action items to closure.

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Prepare and submit weekly/monthly site performance reports covering work order status, PPM compliance, manpower deployment, and incidents.

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Proactively communicate planned shutdowns, access restrictions, and service impacts to the client in advance.

People Management

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Supervise, schedule, and performance-manage all direct site staff (technicians, supervisors, helpers).

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Conduct daily toolbox talks and ensure proper briefing of site team before commencement of work.

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Coordinate with HR on attendance, leave, disciplinary matters, and replacement manpower.

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Identify training needs and coordinate with the Project Manager for skills development.

HSE & Compliance

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Enforce Saudi Union HSE policy on site at all times; conduct regular safety inspections and risk assessments.

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Ensure all permit-to-work (PTW) procedures are followed for high-risk activities (electrical isolation, confined space, working at height).

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Investigate and report all incidents, near-misses, and unsafe conditions immediately to the Project Manager and QHSE team.

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Ensure compliance with municipal, civil defence, and regulatory requirements applicable to the site.

Financial & Contract Control

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Monitor site-level expenditure against budget; flag overruns or cost risks to the Project Manager.

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Validate subcontractor attendance, performance, and deliverables before approving invoices.

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Identify and document variation scope changes; submit variation order requests through the Project Manager.

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Support monthly invoicing by providing accurate site activity data, completed work records, and client-signed delivery notes.

KEY PERFORMANCE INDICATORS (KPIS)

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PPM completion rate (target: ≥95% on schedule)

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Reactive work order closure within SLA (target: ≥90%)

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Client satisfaction score (target: ≥4.0/5.0 per periodic review)

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HSE: Zero LTI; 100% PTW compliance; zero civil defence violations

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Site manpower availability rate (target: ≥95% vs. contracted headcount)

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Work order documentation accuracy (target: ≥98% CAFM data integrity)

REPORTING LINE

Reports directly to: Project Manager — Government or Private (as applicable)

Direct reports: Supervisors, Technicians, and Site Support Staff assigned to the site

Functional coordination with: QHSE, Procurement, HR, Finance, Logistics

REQUIREMENTS

Must-Have:

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Diploma or Bachelor's degree in Engineering (Mechanical, Electrical, Civil) or Facilities Management

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5–8 years of experience in FM operations, with at least 2 years in a site supervisory or management role

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Solid understanding of MEP systems, building services, and PPM principles

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Experience managing multidisciplinary site teams in a contracted FM environment

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Proficient in CAFM/work order management systems

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Strong command of Arabic; functional English communication skills

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Valid Saudi driving licence

Nice-to-Have:

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IWFM, CFM, or equivalent FM qualification

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NEBOSH IGC or equivalent HSE certification

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Experience with Saudi government and semi-government facility clients

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Knowledge of Saudi Civil Defence regulations and NFPA standards

TOOLS & SYSTEMS

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CAFM system (work order management and asset tracking)

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ERP system (purchase requisitions, time & attendance)

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Microsoft Office Suite (Excel, Word, Outlook)

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PTW management system

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Reporting dashboards and site inspection tools