Customer Care Representative - Hiring UAE National

Key Responsibilities

• Handle customer enquiries through calls, emails, chat and face-to-face interactions .
• Provide accurate information regarding products, services and procedures.
• Resolve customer complaints and escalate complex cases when required.
• Maintain a professional and customer-focused approach at all times.
• Record customer interactions, complaints and resolutions accurately in the system/CRM.
• Follow up on pending customer requests and ensure timely resolution.
• Coordinate with internal departments to resolve customer issues.
• Meet defined customer service KPIs, response times and quality standards .
• Collect customer feedback and highlight recurring issues.
• Maintain confidentiality of customer information.

Requirements

• Diploma/Bachelor's degree preferred.
• 1–3 years of Customer Service/Customer Care experience .
• Excellent communication and interpersonal skills.
• Strong complaint-handling and problem-solving ability.
• Comfortable using CRM systems and MS Office .
• Professional presentation and customer-oriented attitude.
• Ability to work in a fast-paced environment and rotational shifts if required.
• English required; Arabic or additional languages are an advantage.