Assistant Operations Manager - Lounge

Accor is in partnership with one of the world’s leading airlines, manages the Lounge operations at Changi Airport. We are seeking a proactive and service-oriented Assistant Operations Manager to join our team. This role oversees the Food & Beverage staff leadership and ensures exceptional guest satisfaction. They will play a key role in upholding exceptional hospitality standards while ensuring seamless operational excellence throughout the Lounge.

Key Responsibilities

• Provide efficient, friendly, and professional food and beverage service to all guests.

• Ensure effective rostering for all Food & Beverage lounge operations as required

• Induct new staff into the team, department and Lounge in the first week of their

employment following guidelines.

• Carry out food and beverage stock and amenity orders as required.

• Maintain hygiene standards for food handling and presentation as prescribed by local and airport authorities, in accordance with Lounge and food safety plans.

• Ensure staff are competent in menu and beverage knowledge.

• Ensure all mise-en-place is completed prior to guest arrival and maintained throughout the day.

• Lead by example when attending to guest requests and strive for total customer satisfaction.

• Entertain guests and provide positive interaction when appropriate.

• Conduct ongoing on-the-job training and coaching to build a skilled, motivated, and guest-centric team.

• Support departmental leadership in handling new project implementations.

• Strong leadership, organisational, and communication skills

• Proven ability to inspire and develop teams in a luxury service environment. 

• Excellent customer service mindset with attention to detail. 

• Proficiency in Microsoft Office. 

• Discretion in handling confidential information. 

• Professional grooming, flexibility with shifts (including nights, weekends, public holidays). 

• Multilingual ability preferred.

Our culture of inclusion welcomes everyone regardless of race, gender and background.