Team Leader - In Room Dining

General Information

Country/Region United Arab Emirates Province/City Abu Dhabi Hiring Entity Rosewood Abu Dhabi Department Food & Beverage - Services Job Type Full-time Permanent

Job Description

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

The In Room Dining team at Rosewood Abu Dhabi delivers personalized dining experiences directly to our guests while also supporting the operation of the Employee Dining Room. Through exceptional service, operational excellence, and attention to detail, the team ensures both guests and associates receive a seamless and memorable dining experience.

As a Team Leader – In Room Dining, you will report to the Assistant Manager – In Room Dining and work closely with In Room Dining associates, order takers, culinary teams, and Employee Dining Room attendants to maintain service excellence across both operations.

YOUR ROLE

As a Team Leader – In Room Dining, you will support the daily management of In Room Dining and Employee Dining Room operations, ensuring exceptional service standards, operational efficiency, and team performance.

You will lead by example, supervising associates, supporting training initiatives, and ensuring all guest and associate dining experiences reflect Rosewood’s commitment to hospitality and service excellence. Your leadership, attention to detail, and operational knowledge will contribute significantly to the success of both outlets.

HOW YOU’LL MAKE THE PLACE

• Support the day-to-day operation of In Room Dining and Employee Dining Room services, ensuring seamless execution and service excellence
• Lead, coach, and motivate associates while maintaining Rosewood Brand Standards and LQA standards
• Supervise order-taking, food delivery, and employee dining operations to ensure accuracy, efficiency, and guest satisfaction
• Conduct daily briefings, inspections, inventories, and operational checks to maintain quality and consistency
• Handle guest and associate feedback professionally, ensuring prompt resolution and effective service recovery
• Support associate training, performance development, and operational compliance across both outlets

COULD THIS BE YOU?

• You have experience in In Room Dining, restaurant operations, or Food & Beverage supervisory roles within a hospitality environment
• You are passionate about delivering exceptional guest and associate dining experiences
• You possess strong leadership skills and enjoy developing and mentoring team members
• You have excellent organizational skills and can effectively manage multiple operational priorities
• You are comfortable working with POS systems, cashiering procedures, and Food & Beverage operational systems
• You communicate fluently in English and thrive in a fast-paced, service-focused environment

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

About Us

Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.