Front Office Coordinator

The Front Office Coordinator is a key member of the Front Office Team, responsible for supporting the smooth and efficient day-to-day operations of the front desk. This role plays a vital part in managing administrative and  financial-related tasks, including billing, invoicing, and payment processing, as well as assisting with administrative duties to ensure high-quality service delivery.

Key Responsibilities

• Coordinate and manage billing processes, including the preparation and reconciliation of invoices

• Assist in tracking payments, processing transactions, and resolving billing discrepancies

• Assist in night audits and reconciliation of group billings, meal allocations and checks.

• Maintain accurate financial and client records in accordance with company policies

• Provide front desk support, including greeting visitors, answering phones, and managing appointments

• Liaise with internal departments to ensure seamless front office operations

• Support financial reporting and assist with audits or financial reviews as needed

• Proven experience in a front desk or accounting role, preferably within a luxury resort or hotel environment

• Strong understanding of billing, invoicing, and general financial procedures

• Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service

• Proficient in front office software systems (e.g., PMS, POS) and Microsoft Office Applications

• High attention to detail, accuracy, and organizational skills

• Ability to multitask, prioritize responsibilities, and work efficiently under pressure

• Professional appearance and demeanor with a customer-first mindset

• Flexibility to work varied shifts, including weekends and holidays, as needed