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Technical Engineer
Eviden · Zürich
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Job description
About Eviden
Eviden, part of the Atos Group, is a leading provider of cybersecurity, mission-critical systems, and advanced digital solutions. We help organizations protect critical infrastructure and ensure operational resilience through innovative technologies and expert services.
Key Responsibilities
- Provide 1st and 2nd level support for alarm, communication, and critical infrastructure systems.
- Receive, analyze, and resolve incidents and service requests.
- Perform ticket triage, tracking, and escalation when required.
- Monitor systems proactively to ensure stability and availability.
- Execute operational maintenance and routine tasks.
- Prepare reports and operational statistics.
- Maintain technical documentation and knowledge platforms.
- Contribute to continuous improvement initiatives and service enhancements.
- Collaborate with customers, users, and suppliers to ensure high service quality.
Required Qualifications
- Completed technical education in ICT, Networking, or a related field.
- Minimum 2 years of experience in 1st/2nd level technical support.
- Strong troubleshooting and analytical skills.
- Excellent communication skills with a customer-oriented mindset.
- Ability to work effectively in a dynamic and technology-driven environment.
- High motivation to learn and adopt new technologies.
Language Requirements
- German: Fluent / business proficient (mandatory).
- English: Professional working proficiency.
- French and/or Italian (B2 level) is considered an advantage.
Additional Requirements
- Willingness to participate in extended operating hours and 24/7 on-call support rotations.
- Eligibility to obtain Swiss Personal Security Clearance (PSP):
- Swiss citizenship, or
- Swiss C-permit (permanent residence).
Ideal Candidate
A customer-focused Technical Engineer with strong support experience, excellent communication skills, and the ability to work with critical infrastructures in highly secure environments.
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