IT Support & System Administrator

The Position

We are seeking a proactive and technically skilled IT Support & System Administrator to strengthen our IT infrastructure and provide high-quality technical support to our employees. In this role, you will play a key part in ensuring secure and efficient IT systems that enable seamless business operations across the organization.

Your Responsibilities

• Provide first- and second-level IT support to users in different environments, including laboratories and offices, in accordance with our ticketing system and support processes
• Maintain, manage, monitor, and optimize server, network, and endpoint infrastructure across on-premise and cloud environments
• Provide timely and effective technical support to users across multiple locations
• Implement and maintain IT security best practices, including patch management, access controls, and backup solutions
• Administer and maintain virtualization environments (e.g. VMware/Hyper-V) and cloud services (e.g. Azure/AWS), where applicable
• Manage identity and access management processes, authentication, group policies, and IT-related onboarding and offboarding activities
• Troubleshoot complex IT issues and contribute to continuous improvements of systems and processes
• Maintain accurate and up-to-date system and technical documentation
• Plan and implement IT projects, system upgrades, and migrations

Job Requirements

• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent professional experience
• At least 3 years of hands-on experience in IT support and/or system administration
• Fluency in German and English, both written and spoken
• Solid knowledge of Windows Server, Active Directory, Azure Active Directory, networking technologies (TCP/IP, DNS, DHCP), and ticketing systems
• Experience with virtualization and cloud technologies
• Strong analytical, problem-solving, and communication skills
• Ability to work independently and proactively, combined with a strong team-oriented mindset
• Interest in continuous improvement and optimizing IT processes
• Experience with ITIL or structured IT support processes is an advantage

Why Celonic?

• Make a difference by directly impacting patients lives
• Biologics is an attractive, high growth sector with professional development
• Offers a multinational and diverse workplace
• Proud to be a pioneer in “Next Generation” manufacturing technologies
• Family owned: Entrepreneurial, and short communication lines
• Basel is a great place to live, play and work in the center of Europe

About Us Celonic is a “Pure Play” Biologics Contract Development Manufacturing Organization (CDMO). Celonic’s mission is to help its customers, primarily small to large Biotech Companies, bring life-saving and improving drugs effectively to the market using innovative, “next generation” bioprocessing technologies such as, process intensification and full-perfusion. Celonic has a state-of-the-art Development and Innovation Center in Basel, Switzerland (headquarters), and clinical and commercial GMP manufacturing facilities in Heidelberg, Germany. At present, more than 500 highly qualified employees work at Celonic. Due to the expansion of the company, Celonic is looking for committed and qualified employees.

Our job is to make a difference! http://www.celonic.com/