Technical Business Analyst (AMS)

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

You will be part of the Service Operations – Client Life cycle Management and Client Relationship Management (CLM/CRM) Team, which is responsible for ensuring stable platform operations and the continuous improvement of our Avaloq software and products for our clients.

As a Technical Business Analyst, you will design, develop, maintain, and support business-critical applications and services within the CLM/CRM domain. You will be responsible for enhancing existing functionalities, investigating and resolving production issues, and ensuring the reliability, performance, and maintainability of the solutions delivered to our clients.

In this role, you will collaborate closely with Business Analysts, Service Managers, Product teams, and Project Delivery teams. You will take over, maintain, and enhance solutions delivered to production, investigate and resolve technical issues, and contribute to the continuous improvement of applications and services used by our clients.

Your key tasks

Ensure the stable, reliable, and efficient operation of Client Life cycle Management (CLM), Client Relationship Management (CRM), and integrated third-party applications.

Leverage strong software development and coding expertise to analyze, troubleshoot, and resolve production incidents and complex technical issues.

Design, develop, test, and implement high-quality code fixes for application defects, ensuring system stability and performance.

Perform root cause analysis, delivering software changes, drive permanent resolutions, and contribute to continuous application enhancements and optimization.

Collaborate with cross-functional teams throughout the software development life cycle to deliver scalable and maintainable solutions.

Maintain and enhance existing applications and services to meet evolving client and business requirements.

Participate in client workshops and support our business analysts in requirements analysis

Support testing activities, including functional validation, defect fixing, integration testing, and User Acceptance Testing (UAT)

Maintain clear technical documentation and actively promote knowledge sharing and best practices within the team.

To work with agile mindset, process, and ticketing platforms (Jira)

Take ownership and responsibility for your area of expertise

Qualifications

Bachelor's Degree in Computer Science, Engineering, or equivalent

Minimum 6+ Year experience as a Technical Business Analyst, Software Developer, or a similar role in the banking or financial services industry

Strong programming, analytical, and problem-solving skills

Knowledge and experience in RDBMS, Oracle SQL queries, and Oracle PL/SQL

Knowledge of Java programming languages. Unix, Python or similar can be valuable.

Experience in software design, development, testing, and troubleshooting

Familiarity with software development best practices, version control systems, and CI/CD concepts

Strong communication skills and the ability to work effectively within cross-functional teams

Self-motivated, proactive, and organized working approach with a demonstrated passion for continuous learning

Full professional fluency in English (written and verbal

It would be a real bonus if you have

Experience in application support, incident management, or service operations environments

Knowledge of CLM, AML, KYC, onboarding, and related third-party solutions

Familiarity with cloud environments and containerization technologies (e.g., Docker, Kubernetes)

Knowledge of Avaloq Core with certification

Experience with modern software engineering practices, automation, and monitoring tools

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

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