AV Technician

Role Summary

The Audio-Visual (AV) Technician is responsible for delivering seamless, high-quality audio-visual services across the resort. This role supports luxury events, conferences, weddings, entertainment venues, and VIP guest requirements, ensuring all AV systems operate flawlessly while meeting the high standards of a five-star hospitality environment.

SCOPE

· Set up, operate, and dismantle professional AV equipment for meetings, conferences, weddings, gala dinners, and live entertainment

· Operate sound, lighting, and video systems during live events with precision and attention to detail

· Ensure optimal performance of microphones, speakers, mixers, lighting consoles, LED walls, projectors, and display screens

· Provide discreet, professional on-site technical support for VIP guests and high-profile events

· Anticipate event requirements and proactively address AV needs before and during functions

· Troubleshoot technical issues quickly and effectively to minimize any guest impact

· Maintain AV equipment to five-star standards of cleanliness, safety, and functionality

· Collaborate closely with Events, Banquets, Entertainment, IT, and external vendors

· Support conference rooms, boardrooms, in-room AV systems, and resort-wide digital displays

· Maintain accurate inventory records and report maintenance or replacement needs

· Adhere strictly to resort brand standards, health, and safety regulations

Skills & Competencies

· Exceptional attention to detail and quality control

· Strong communication and interpersonal skills

· Calm, composed, and professional under pressure

· Service-oriented mindset aligned with five-star hospitality values

· Ability to work independently and as part of a team

General / Miscellaneous:

· Professional appearance and behavior

· Calm and confident under pressure

· Proactive, reliable, and results-oriented

· High level of integrity and accountability