People & Culture Executive / Senior – Paymaster

Job Description:

HELPS TO MAINTAIN ACCORHOTELS CULTURE

• Ensure that the guest is at the center of everything that People & Culture does;

• Share the vision and strategy of AccorHotels, the brand and the hotel, to all ambassadors;

• Provide feedback from the guest on the teams’ performance to the team;

• Ensure that all team members feel trusted and valued for their contribution.

EMPLOYER BRANDING

• Implement strategic activities for attracting talent to the hotel;

• Maintain relationships with local schools and colleges;

• Engage in social media to promote the hotel as the best place to work;

• Compile entries for regional HR and Employer recognition awards;

• Compile monthly articles for publication in internal communication network.

COMPENSATION AND BENEFITS - Core

• Mainly responsible for all payroll related matters of the hotel including the management of the E-system;

• Responsible in ensuring that accurate employees' information is recorded in the E-system;

• n-charge of employees’ matters which includes Leave matters & Renewal applications of work passes; including submission of Government related claims, Medical & WICA claims and Yearly income tax;

• Conducting of exit interviews and preparation of clearance documents for departures;

• Preparation of hotel headcount and payroll reports for management team & hotel’s corporate office.

RECRUITMENT AND SELECTION - Support

• Support the People & Culture leader to ensure that the hotel has the right talent in the right role;

• Engage in processes in finding talent inside and outside the organization;

• Monitor staffing to business needs and assist to maintain;

• Coordinate selection and recruitment of Supervisory and Front Line positions to ensure a seamless onboarding experience;

• Implement retention strategies to fulfil business need objectives;

• Implement schemes to reduce / minimize the ambassador turnover rate;

• Identify potentials within existing talent by providing departmental transfer in accordance to their skill set;

• Assist in monitoring present and future trends in the local labor situation and social legislation.

INDUCTION AND ONBOARDING - Core

• Ensure new talent feel welcome and all team members are prepared for the new talent arrival;

• Coordinate and conduct orientation programs and three month training plans;

• Ensure there is a support person for each and every new talent;

• Seek feedback from new talent in their first month of employment;

• Conduct probationary reviews and provide feedback to talent / management.

PERFORMANCE ASSESSMENT AND FEEDBACK

• Organize annual performance appraisal process in line with the Leadership Capability Framework and performance review process;

• Support an environment which supports open ongoing feedback and coaching to bridge gaps for better performance;

• Celebrate team and individual success;

• Assist managers in setting objectives and goals for Front Line talent.

LEARNING AND DEVELOPMENT

• Deliver / support training for future skill requirements and not just current;

• Ensure implementation of annual training plan meets business needs;

• Evaluate the effectiveness of the training by communicating with department Supervisors and Front Line talent;

• Create a learning environment where each person (including front line) has a personal development plan;

• Follow up with talent after attending training programs to support the application of learning on the job;

• Support talent to have access to learning opportunities both on job and off job.

TALENT POTENTIAL IDENTIFICATION

• Assist the Outlet Managers / Supervisors to identify best star talent;

• Assist leaders in the preparation of succession plans;

• Support the use of talent assessment; process to ensure the right person is in the right role and / or identified for future roles.

CAREER MANAGEMENT

• Provide communication on career paths available with AccorHotels;

• Ensure vacancies within AccorHotels are displayed for all to apply;

• Communicate and celebrate the success of others;

• Support fair and equitable processes for internal promotion / transfer

CULTURE DIVERSITY AND INCLUSION

• Demonstrate the AccorHotels values in all behaviors with the hotel team;

• Adhere to the AccorHotels Ethics and CSR Charter, identify any behavior which is not in line with the charter;

• Support diversity in the selection of talent ensuring equality of treatment based on competencies;

• Communicate to talent all corporate diversity programs such as Women At AccorHotels Generation, He or She and support through active participation in any associated activities.

POLICIES AND PROCEDURES

• Follow the People & Culture policies & procedures;

• Ensure departmental Keys to Success are communicated and implemented throughout the hotel;

• Communicate on People & Culture policies and procedures to all talents;

• Support a safe working environment by ensuring local regulations and AccorHotels safety standards are upheld for workplace health and safety;

• Participate in regular fire drills, evacuations and training on safety and emergency procedures;

• Have a thorough understanding of the AccorHotels crisis procedures and follow these in times of need (APACHE)

REWARD AND RECOGNITION

• Promote Work-Life Balance to achieve a healthy workforce in each department;

• Support the motivation of talent through recognition and rewards program;

• Implement effective talent related activities and motivational programs;

• Coordinate internal talent events to ensure talent engagement and promote a good and efficient working atmosphere;

• Implement programs to recognize key events in the lives of our talent including birthdays, marriages, births and loss of loved ones;

FLEXIBILITY AND WELFARE

• Support operational departments to implement flexible work practices where possible;

• Ensure adequate ambassador benefits and amenities are implemented and maintained;

• Individualise and recongise that one size does not fit all;

• Provide support to ambassadors who have undergone any crisis situation or trauma;

• Maintain a fair and equitable work environment with a way for talent to report any concerns for welfare in confidence.

CORPORATE SOCIAL RESPONSIBILITY

• Communicate and encourage the participation in strategic CSR activities by all team members;

• Provide education to talent on key areas of corporate concern including Sustainability and WATCH;

• Support talent to share their ideas and to improve and contribute to the community.

SATISFACTION AND ENGAGEMENT

• Conduct regular on one one discussions with talent in Front Line positions;

• Maintain records on productivity, sick leave and turnover as indicators of disengagement;

• Co-ordinate annual EES with department teams to work on follow up action plans;

• Conduct exit interviews with all talent leaving AccorHotels employment.

FAREWELL

• If relocating, identify if a transfer is an option

• Ensure that final pay is accurate and timely

• Complete exit interview or online exit interview

• Be respectful

Job Requirements

• Previous experience in Payroll and Administrative/ Human Resourcesexperience, hotel industry essential (hotel operational experience highly preferable)

• Tertiary Qualifications in Human Resources or Hospitality preferred

• Familiar with Payroll software and statutory compensationrequirements & processes

• Knowledge of Human Resource and Occupational Safety and Healthlegislation and practices

• Strong administration skills and time management

• Projects a professional image at all times through personal presentation/ interpersonal skills.

• A natural ability to create and maintain a positive working environment

• Ability to work autonomously

• Excellent listening, communication and negotiating skills

• The ability to assert point of view directly yet tactfully

• The ability to operate with complete professionalism and confidentiality

• Self driven with the ability to multi-task

• The ability to work outside of normal business hours, when required

• Has the attitude and willingness to undertakefurther development with Sofitel.