Quality Officer (Saudi National Only)

ISO & IMS Compliance:

• Monitor and enforce compliance with ISO 22000 (Food Safety Management System), ISO 14001 (Environmental Management System), ISO 9001 (Total Quality Management System), ISO 10002 (Customer Satisfaction), EN 15288 (Swimming Safety) and GSTC recognized Sustainability and OHSMS (if required) standards. 

• Conduct regular audits to ensure adherence to documented processes and procedures. Initiate and monitor corrective actions, identify root causes and implement solutions to prevent recurrence. 

Hygiene & Food Safety Management: 

• Develop, implement, and manage food safety and hygiene protocols in accordance with ISO 22000 (Food Safety Management System) to ensure the highest standards of safety. 

• Conduct food safety and hygiene trainings for continuous improvement and maintain records of training sessions. 

• Monitor and conduct regular inspections of the receiving area, stores, kitchen, F&B units, SPA, rooms, laundry, Rixy Club and other relevant areas to ensure adherence to hygiene standards. 

• Perform routine inspections of the hotel’s food receiving, storing, and preparation processes to ensure strict adherence to food safety protocols. 

• Conduct vendor inspections on the property as needed. 

• Regularly providing updates and leading the HACCP meetings, ensuring effective communication and coordination in food safety management.

Quality Assurance:

• Monitor and analyse service performance scores, identify root causes, and collaborate with department heads on improvement suggestions. 

• Provide feedback to management through data analysis, root cause analysis, and action plan formulation.

•    Bachelor’s degree in veterinary medicine, , food sci nice , applied science or relevant academic study.

•    Master’s or post grad diploma is a plus.

•    Certified HACCP and ISO 22000 lead auditor is mandatory.

•    Certified ISO 9001 is preferred.

•    At least 2 years of traceable hands-on experience working on food safety and hygiene in terms of ISO 22000 within luxury 5 stars property.

•    Sustainability experience is a plus.

•    Ready to join within 1 moth max.

• Environmental Management: 

• Monitor and reduce the hotel's environmental footprint by overseeing waste management, energy efficiency, and water conservation programs

Customer Satisfaction:

• Collaborate with relevant departments to implement improvements.

Swimming Safety:

• Collaborate with relevant departments to maintain and enhance recreation services.

Sustainability Management:

• Collaborate with various departments to promote sustainable practices and initiatives as per ACCOR policy.

Training: 

• Execute regular technical and skills training for relevant standards and hotel procedures. 

• Conduct operational training for food safety and other areas critical to the quality management system, hotel performance and compliance.