IRD- Order Taker

Answer in-room dining calls promptly and courteously

Take and accurately record guest food and beverage orders

Confirm room numbers, order details and special requests

Assist guests with menu selections and provide recommendations

Explain menu items, ingredients and available options when required

Enter orders accurately into the POS system

Communicate dietary requirements and allergies to the kitchen team

Coordinate with kitchen and service teams to ensure timely order delivery

Follow up on orders to ensure guest satisfaction

Handle guest inquiries, requests and complaints professionally

Promote additional food and beverage items where appropriate

Maintain accurate order records and guest preferences

Follow hotel service, hygiene and safety standards

Maintain a professional and friendly telephone manner

Proven customer service experience in a hospitality or food service environment

Excellent verbal communication and interpersonal skills

Proficiency with point-of-sale systems and basic computer literacy

Ability to multitask and manage multiple orders simultaneously

Professional phone etiquette and courteous demeanour

Knowledge of fine dining service standards and menu terminology

Multilingual capabilities, particularly Arabic and English 

Ability to work in a fast-paced environment while maintaining composure

Familiarity with dietary restrictions and food allergies