Sales Account Manager

Company Description Tech Fortress is a premier provider of Information Security, IT Managed Services, and SaaS solutions, helping organizations protect critical data, emails, and systems from cyber threats. The company focuses on proactive security measures to mitigate risks from hacker attacks, malware, and ransomware before they occur. Tech Fortress partners closely with clients to design tailored, robust protection strategies that support business continuity and resilience. Prospective team members join a company committed to continuous improvement in cybersecurity and high-quality service delivery.

Role Description The Sales Account Manager role is a full-time, on-site position based in Dubai. The person in this role will manage and grow a portfolio of client accounts, build long-term relationships, and serve as the primary point of contact for all commercial and service-related matters. Daily responsibilities include identifying new business opportunities, generating leads, conducting client meetings and presentations, and developing proposals that align Tech Fortress solutions with client needs. The Sales Account Manager will coordinate closely with technical and support teams to ensure successful onboarding, high customer satisfaction, and timely resolution of issues. The role also involves tracking sales performance, maintaining accurate account records in CRM systems, and contributing to sales forecasts and strategic planning.

Qualifications

• Strong account management and customer satisfaction skills, with experience building and maintaining long-term client relationships.
• Customer service and communication skills, including the ability to explain technical concepts clearly to non-technical stakeholders.
• Lead generation and business development experience, with a track record of meeting or exceeding sales targets.
• Knowledge of or strong interest in information security, IT managed services, or SaaS solutions.
• Relevant sales or account management experience in B2B technology or services, preferably in the Middle East region.
• Proficiency with CRM tools and basic sales reporting and forecasting.
• Ability to work on-site in Dubai and engage with clients in person as needed.
• Bachelor’s degree in Business, Marketing, IT, or a related field, or equivalent professional experience.