Systems Engineer

Dynamic individual who has hardware technical knowledge on x86/x64, storage & network products to provide both post-sales and pre-sales support. Able to provide problem determination, diagnostic testing, repair/resolution of hardware, Operating System, virtualization and infrastructure in dynamic enterprise environments.

Job Description

• Provide field break-fix support based on SLA (24x7)

• Perform problem determination, action plan creation, and remote support for field technician when necessary

• Serve as technical ambassador for assigned key accounts

• Provide post-sales project implementation, onsite support and coordination

• Break-fix support scope including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of hardware level, troubleshooting of Operating System, incident ownership and customer management

• Deliver high quality services and customer satisfactions to internal and external clients

• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area

• Provides timely update of activity list as per required basis

• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis

• Perform standby duty based on rotation basis

• Able to work independently with minimal supervision when tasks are assigned

• Any other ad-hoc assigned by superior

Job Requirements

• Minimum 3 - 5 years’ experience in similar field

• Minimum Diploma/Degree holder on IT related discipline

• Those without certification but with strong x86/storage mid to enterprise hardware experience will be considered

• Well trained in field engineering, troubleshooting methodology, problem determination and remedial action plan.

• Hardware Troubleshooting experience in x86/x64 based systems (IBM, Hewlett Packard, Dell, SUN/Oracle, Cisco UCS and etc.), SAN, NAS storage & HCI.

• Familiar with data center equipment common operating system, Virtualization solutions and infrastructure setup

• Able to communicate clearly and concisely, both orally and in writing. Contributes positively as a team player and align to business goals.

• Experience in independent hardware maintenance, services coordination

• A service-oriented, open mindset

• Thrive in a fast-paced collaborative environment

• Team player, openness towards different cultures

• Self-motivated and delivery focused

• Able to lift and move computer parts < 15KG for parts replacement.

• Able to perform system rack mounting with minimal support.

Preferred:

• Industrial certification from OEM/principle(IBM/HP/Dell/Cisco UCS/EMC/NetApp)

• Cisco and network devices implementation experience

• Prior regional exposure performing remote L2/L3 support

EXEO Global Pte Ltd is the global headquarters facilitating the operational and strategic management of overseas subsidiaries for Tokyo Stock Exchange Prime Market listed EXEO Group, Inc in Japan.

The company was established in 2018 in the international trade hub of Singapore to drive the growth of businesses outside of Japan and to invest in new businesses and technologies that would complement the overall Group’s offerings.

EXEO Global’s primary business is in Managed Services and the company currently has subsidiaries in the space of M&E engineering services and ICT infrastructure that have operations globally. EXEO Global also continually invests in new businesses and technologies that complement the offerings of the Group’s companies.

As a Group, EXEO Global supports the expansion of our global businesses and partners internationally, while EXEO Global’s wholly owned subsidiary ARCO Japan, Inc. drives our global business offerings within the Japan market, our original home base where our cultural understanding, professionalism and expertise enables us to provide reliable support and services to our global customer market.