Planning & Reporting Manager - Automotive Aftersales

Job Purpose:

The Planning & Reporting Manager supports the Aftersales Director by providing accurate, timely, and actionable business planning, performance reporting, and management information. The role is responsible for developing dashboards and analytical reports, monitoring Aftersales performance against plans and targets, coordinating with principals and internal stakeholders, and supporting the successful implementation and optimisation of ERP-related reporting processes.

Core Responsibilities:

• Develop, maintain, and improve Aftersales dashboards, management reports, KPI trackers, and business performance analyses.
• Consolidate data from multiple Aftersales sites and functions to provide clear reporting on operational, financial, and customer performance.
• Support the annual business planning, budgeting, forecasting, and target-setting processes for the Aftersales business.
• Analyse variances against budgets, forecasts, targets, and prior-period performance; identify trends, risks, gaps, and improvement opportunities.
• Prepare periodic management reports, presentations, and executive summaries for the Aftersales Director and senior leadership.
• Liaise with vehicle principals, internal departments, and branch teams to obtain, validate, and report required Aftersales data.
• Ensure the accuracy, consistency, completeness, and timely availability of data used in business reporting.
• Participate actively in ERP implementation, including defining reporting requirements, supporting data validation, user testing, process mapping, and post-implementation improvements.
• Establish standard reporting templates, reporting calendars, and governance processes across Aftersales locations.
• Monitor key Aftersales KPIs, including workshop productivity, efficiency, utilisation, labour sales, parts sales, service retention, customer satisfaction, warranty performance, and profitability.
• Support improvement initiatives by providing data-driven insights and tracking the implementation and outcomes of agreed action plans.
• Work closely with Finance, IT, Operations, Parts, Service, Warranty, and Customer Experience teams to ensure alignment of reporting and planning activities.
• Maintain confidentiality of commercial, financial, customer, and operational information.

Background and Experience:

• Bachelor’s Degree in Business Administration, Finance, Accounting, Economics, Information Systems, Engineering, or a related field.
• Master’s Degree, professional certification in Business Analytics, Finance, Project Management, or a related discipline is preferred.
• Minimum 5–7 years of experience in business planning, MIS, reporting, business analysis, financial analysis, or performance management.
• Experience within the automotive, Aftersales, retail, dealership, or multi-site service environment is preferred.
• Proven experience in preparing management dashboards, performance reports, budgets, forecasts, and executive presentations.
• Experience in ERP implementation, reporting-system development, data migration, testing, or process improvement initiatives is highly desirable.
• Experience working with vehicle principals, distributors, or OEM reporting requirements would be an advantage.