Localisation Project Manager, Subtitling

Company Description

VSI / Voice & Script International is a leading global localisation company with over three decades of experience in language versioning for media content. With more than 720 team members across 28 offices, VSI localises over 200,000 program hours into more than 80 languages each year. The company provides comprehensive services and facilities to adapt any media format for international audiences, supported by dedicated project managers who ensure smooth delivery. VSI works with a large network of translators, subtitlers, voice-over and dubbing artists, engineers, editors, and typesetters, all backed by state-of-the-art studios integrated into a global network. The organisation is known for its strong focus on customer service and high client satisfaction.

Job Overview

As a GCO Project Manager, you will be part of a team working on a variety of localisation projects, ensuring client retention, excellent service, and profitability. You will work on multilingual translation, voice-over/dubbing, and subtitling projects for various entertainment clients worldwide.

The role demands strong organisational skills and the ability to manage multiple tasks while effectively switching focus between them. This is a fast-paced role that requires someone to be proactive and communicate effectively with all relevant stakeholders. Finally, the role may involve tight deadlines, so being able to work under pressure without losing focus is crucial.

Key Responsibilities

• Managing full project cycles from initial receipt of brief from Account Management or Sales to sign-off for invoicing, via planning, scheduling, budgeting, problem solving, monitoring quality of deliverables, delivery to clients and post-project review, all while adhering to VSI’s processes and quality standards
• Managing workflows to ensure projects are completed on a timely basis, within agreed budget and to a high quality at all times
• Close financial monitoring and control of projects through budgets, invoicing and change orders, achieving targeted levels of profitability
• Providing operational support to Sales and Account Management at quoting stage where needed
• Proactively maintaining a thorough understanding of VSI’s core businesses to be able to advise clients on our services and pass on cross-selling opportunities to Sales
• Preparing project reports for the account manager and/or Head of Department as required
• Arranging production meetings or conference calls with clients on complex projects and maintaining strong communication channels
• Using your initiative to deal with client or supplier issues and escalating to line manager where required
• Identifying improvement opportunities for projects, accounts and processes
• Discussing and understanding each client's specific requirements and offering advice if necessary
• Processing supplier and client invoices in a timely and accurate manner
• Working with internal tools, making sure all data is entered correctly, and the life cycle of projects is managed efficiently

Essential Skills and Experience

• Prior experience in a project management capacity in the localisation and/or media industries or a similar role
• Understanding of the dubbing and/or subtitling workflows.
• Being an excellent team player, particularly when working closely with internal stakeholders to coordinate multi-media needs across production services, ensuring consistency
• Effective verbal and written communication when working with clients, suppliers and internal team members
• Ability to work to tight deadlines, often under pressure, in a calm manner, always focusing on providing excellent customer service
• High motivation and solution-focused with proven problem-solving and organisational skills
• Ability to manage time effectively and prioritise tasks according to business needs
• Flexibility and adaptability to be able to apply last-minute changes and find solutions
• Excellent attention to detail and time management
• Good Microsoft Office skills
• Previous experience with OOONA Project management or other similar tools an advantage
• Previous experience with subtitling specifications and tools an advantage

What We Offer

• Work with a globally respected leader in the media localisation industry.
• Flexible working model
• A collaborative and supportive team culture.
• Opportunities to grow your skills in media tech and support operations.
• Access to ongoing training and development resources.