Business Analyst – Business Banking Transformation

Role Purpose

The Senior Digital Business Analyst will drive digital transformation initiatives within Business Banking by defining and delivering digital onboarding, workflow automation, self-service journeys, API integrations, and AI-enabled customer experiences.

The role requires strong business banking expertise combined with experience in digital channels and platform modernization.

Key Responsibilities

Digital Transformation

• Lead business analysis activities for digital banking initiatives.
• Design end-to-end digital customer journeys.
• Drive automation opportunities across onboarding and servicing processes.
• Identify process improvement and digitization opportunities.

Business Banking Domain

Strong knowledge of:

• Business Banking
• Corporate Customer Lifecycle Management
• Digital Account Maintenance
• Regulatory and Compliance Controls

Digital Channel Experience

• Internet Banking
• Mobile Banking
• Workflow Platforms
• CRM Systems
• BPM Solutions
• API-based Integrations
• OCR / IDP Solutions
• UAE Pass Integration
• AI and Automation Platforms

Requirement Management

• Convert business requirements into:
• User Stories
• Functional Specifications
• Process Flows
• Wireframes
• Business Rules
• Define integration requirements and system interactions.
• Work closely with Solution Architects and Engineering teams.

Agile Delivery

• Manage product backlog.
• Support sprint planning and backlog grooming.
• Participate in solution design discussions.
• Support SIT, UAT, and production deployment activities.

Required Skills & Experience

Domain Expertise

• 7+ years as Business Analyst.
• Minimum 4 years in Digital Banking or Business Banking Transformation.
• Strong understanding of:
• Business Banking Operations
• Corporate Onboarding
• KYC/AML Compliance
• Risk & Regulatory Processes
• Customer Journey Design

Technical Knowledge

• APIs and Integration Concepts
• BPM / Workflow Solutions
• Digital Banking Platforms
• Data Mapping and System Interfaces
• AI & Automation Use Cases
• Reporting and Analytics

Tools

• Jira
• Confluence
• Visio / Draw.io
• SQL (preferred)
• Power BI (preferred)

Preferred Qualifications

• Experience delivering Digital Banking Transformation programs.
• Agile/Scrum Certification.
• UAE/GCC Banking experience.
• Experience with AI-enabled onboarding and workflow automation solutions.

Skills: Digital Banking , Business Banking , API Integration