Research Scientist in the Customer Support Center (f/m/x)

ZEISS Semiconductor Manufacturing Technology

Enabler of smaller, more powerful, and more energy-efficient microchips Work where tomorrow is created. Around 80 percent of all microchips worldwide are manufactured using ZEISS technologies.

As the core component of every electronically controlled system, they are indispensable in our daily lives – whether in smartphones, smart homes, or smart factories. ZEISS is a technology leader in semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems, and process control solutions, ZEISS enables the production of ever smaller, more powerful, and more energy-efficient microchips – and thus plays a key role in shaping the age of micro- and nanoelectronics with its innovations.

Your Role:

Record and independently process customer inquiries regarding lithography products used at customer sites

Perform simulations, analytical calculations and field data analysis and derive technical solution proposals from them

Manage and coordinate internal escalations relating to customer issues

Prepare and deliver technical customer presentations

Coordinate and implement the setup, maintenance, and expansion of internal processes and data and software structures

Support, test, and implement the introduction of new service processes in close collaboration with R&D

Your Profile:

A university degree in physics or a related natural science or technical field, ideally with a PhD

Experience in the development or engineering of lithography systems

Solid programming skills and experience in scientific computing

Knowledge of databases and experience in statistical data analysis

Strong assertiveness and genuine interest in engaging with customers

Excellent command of English, both spoken and written, suitable for negotiations

Your ZEISS Recruiting Team: Georgios Tanoglou