Global Support Specialist (m/w/x)

ZEISS Semiconductor Manufacturing Technology

Enabler of smaller, more powerful, and more energy-efficient microchips Work where tomorrow is created. Around 80 percent of all microchips worldwide are manufactured using ZEISS technologies.

As the core component of every electronically controlled system, they are indispensable in our daily lives – whether in smartphones, smart homes, or smart factories. ZEISS is a technology leader in semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems, and process control solutions, ZEISS enables the production of ever smaller, more powerful, and more energy-efficient microchips – and thus plays a key role in shaping the age of micro- and nanoelectronics with its innovations

Your role:

Ensure the technically flawless execution of complex commissioning (IBS) tasks and develop solutions for the most challenging technical issues, both in Oberkochen and at customer sites

Analyze complex and potentially novel malfunctions and disturbances

Define corrective actions for complex problems, taking into account both hardware and software interfaces

Coordinate commissioning and service dates with project management, sales, and the customer, and monitor adherence to these timelines

Prepare, adapt, and create all technical documentation, as well as define spare parts lists

Plan and conduct trainings and provide technical support in German or English, both remotely and on-site

Actively define serviceability in development projects for new products and track its implementation throughout the development process

Your profile:

You have completed a technical college degree (Techniker), including relevant professional experience, or you hold a successfully completed university of applied sciences degree in mechatronics/mechanical engineering, a natural science, or an engineering discipline

You have several years of relevant professional experience – service experience with automated systems, electron or ion beam systems is an advantage. In addition, you enjoy working in multinational teams and have experience in customer management and in handling the escalation of issues, as well as a strong service and customer orientation and experience dealing with demanding customers

You have very good English skills, both spoken and written, and are willing to travel worldwide with a travel share of up to 50%

You possess a high level of communication, teamwork, and assertiveness, as well as a pronounced hands-on mentality

Your ZEISS Recruiting Team: Georgios Tanoglou