Guest Relation Officer

Job responsibilities

• Prepare a proper list after gathering the arrival and check-in information of all the guests.
• Attend to inquiries requested by the guests regarding facilities provided and everything else.
• Check if adequate welcome amenities are available for everyone whose arrival is on the list.
• Attend to VIPs(Very Important Persons) with more attention and hostility.
• Maintain a polite and humble personality while attending to the guests.
• Provide a detailed description of all the information that can be potentially asked for along with the documents needed. Ex- Food menu, facilities available in rooms, areas ideal for tourism, etc.
• Take care of each and everything the guest might need and ask for, to avoid a last-minute rush.
• Check the amenities for their quality and proper provision to leave no ground for complaints from the guests.
• Ensure maintenance of proper information in the database.
• Work in close coordination with the manager and get in touch with him whenever needed.

Job requirements

• Should be well-versed with skills pertaining to the operation of computers.
• Must possess work experience in the same field for at least 2 years.
• Should be holding a degree in hospitality management and/or related areas.
• Should be fluent with soft skills like English communication.
• Must prove to be an efficient manager and a team leader.
• An outspoken extrovert person will be given preference.
• Must comply with the standards set by the hospitality industry on professional grounds.
• Must portray professional behavior while at work.

Work Location: In person