Maintenance Manager (Security Systems)

Job Summary:

The Maintenance Manager is responsible for managing and overseeing the company's security systems

maintenance and service operations. The role ensures that all security systems installed at customers' premises are properly maintained, serviced, repaired, and kept operational in accordance with service agreements, company standards, and customer requirements.

The Maintenance Manager will lead the maintenance team, manage preventive and corrective maintenance

activities, coordinate service schedules, resolve technical issues, and ensure high levels of customer satisfaction.

The Maintenance Manager reports to the Project Director.

Key Responsibilities:

1. Maintenance Operations

• Plan, manage, and supervise all preventive and corrective maintenance activities.
• Ensure maintenance works are carried out according to agreed schedules, service contracts, and company procedures.
• Monitor the performance and reliability of security systems at customer sites.
• Ensure timely response to breakdowns, faults, and emergency service requests.
• Review recurring system faults and implement appropriate corrective actions.

Ensure all maintenance works are properly documented and recorded.

2. Security Systems
Oversee maintenance and troubleshooting of various security systems, including:

• CCTV surveillance systems
• IP cameras and video management systems
• Access control systems
• Card readers, biometric readers, and door controllers
• Intrusion and alarm systems
• Intercom and video intercom systems
• Barrier gates and turnstile systems
• Visitor management systems
• Automatic doors and related security equipment
• Network infrastructure related to security systems

3. Team Management

• Lead, supervise, and manage maintenance engineers, technicians, and service staff.
• Allocate daily work assignments and service calls.
• Monitor technical officers' productivity, workmanship, and attendance.
• Provide technical guidance and support to maintenance personnel.
• Conduct training and coaching to improve technical competency.
• Evaluate staff performance and recommend training or improvement plans where necessary.
• Ensure technical officers comply with company safety procedures and work standards.

4. Preventive Maintenance

• Develop and maintain preventive maintenance schedules for customers under maintenance contracts
• obligation.
• Ensure scheduled maintenance is completed within the required timeframe.
• Conduct regular inspections of critical security systems.
• Identify potential equipment failures before they affect system operations.
• Recommend replacement or upgrading of obsolete or unreliable equipment.

5. Corrective Maintenance & Troubleshooting

• Take ownership of major or recurring technical problems.
• Assist technical officers in diagnosing complex hardware, software, network, and system integration
• issues.
• Coordinate with suppliers, manufacturers, and subcontractors when specialist support is required.
• Ensure faults are resolved within agreed response and resolution times.
• Review major breakdowns and prepare recommendations to prevent recurrence.

6. Customer & Service Contract Management

• Maintain good working relationships with government sector customers and management teams.
• Attend customer meetings when required to discuss maintenance performance and technical issues.
• Ensure service level agreements (SLAs) and maintenance contract requirements are met.
• Monitor customer complaints and ensure timely resolution.
• Prepare maintenance reports, service summaries, and technical recommendations for customers.
• Support the Project/Sales team in contract renewal and customer retention activities.

7. Service Planning & Scheduling

• Manage quarterly maintenance schedules.
• Prioritise urgent breakdowns and critical customer sites.
• Coordinate manpower, tools, spare parts, and equipment required for maintenance works.
• Ensure sufficient manpower is available for planned and emergency service requirements.
• Monitor outstanding service calls and ensure they are closed promptly.

8. Spare Parts & Inventory

• Monitor the availability of critical spare parts and replacement equipment.
• Work with our logistic project engineers to maintain appropriate inventory levels.
• Review spare parts usage and identify frequently replaced components.
• Ensure proper control and accountability of tools, testing equipment, and company assets.

9. Documentation & Reporting

• Review and approve service and maintenance reports.
• Maintain accurate records of equipment faults, repairs, replacements, and preventive maintenance.
• Prepare monthly maintenance performance reports.
• Monitor key performance indicators such as:
• o Response time
• o Resolution time
• o Preventive maintenance completion rate
• o Repeat breakdown rate
• o Customer complaints
• o Technical Officers productivity
• o SLA compliance
• Provide management with recommendations for improving maintenance operations.

10. Safety & Compliance

• Ensure all maintenance activities comply with workplace safety requirements and company policies.
• Conduct risk assessments and ensure appropriate safety measures are implemented.
• Ensure technical officers use proper PPE, tools, and testing equipment.
• Ensure maintenance works comply with applicable Singapore WSH regulations, customer
• requirements, and industry standards.
• Investigate and report accidents, incidents, and safety issues when required.

11. Project & Installation Support

• Provide maintenance input during the design and installation stages of new security system projects.
• Work closely with the Project and Engineering teams to ensure systems are designed for effective long-
• term maintenance.
• Review system handover documents, as-built drawings, equipment lists, and warranty information.
• Support project teams during testing, commissioning, and handover.
• Ensure maintenance teams receive proper system training before taking over newly completed

Requirements

Education

• Diploma or Degree in Electrical Engineering, Electronics, Information Technology, Computer Engineering, or a related technical field.
• Relevant technical certifications in security systems will be an advantage.

Experience

• Minimum 5–8 years of relevant experience in security systems, ELV systems, building systems, electronics, or related technical services.
• At least 2–3 years of supervisory or management experience.
• Experience managing maintenance contracts and service teams is preferred.
• Experience in government projects will be an advantage.

Technical Knowledge

The candidate should have good working knowledge of:

• CCTV and IP surveillance
• Access control systems
• Intrusion alarm systems
• Networking and TCP/IP fundamentals
• Server and workstation troubleshooting
• System integration and troubleshooting
• Preventive and corrective maintenance
• Reading system drawings and schematics

Other Skills

• Strong leadership and team management skills.
• Good problem-solving and troubleshooting abilities.
• Good communication and customer service skills.
• Able to work under pressure and manage multiple service requests.
• Strong planning and organisational skills.
• Good report-writing and documentation skills.
• Able to work after office hours or attend emergency breakdowns when required.
• Class 3 driving licence will be an advantage.

Personal Attributes

The successful candidate should be:

• Responsible and technically competent
• Customer-oriented
• Proactive and able to work independently
• Strong in leadership and decision-making
• Practical and solution-oriented
• Able to manage and motivate a technical team
• Detail-oriented and organised
• Willing to take ownership of service issues and follow them through to completion

Working Conditions

The position may require:

• Reporting location in the west area of Singapore.
• Travel to customer sites.
• Attendance at urgent breakdowns or critical system failures.
• Work outside normal office hours when necessary.
• Coordination with customers, suppliers, subcontractors, and project teams.
• Occasional weekend or public holiday support depending on operational requirements.

Overall Objective

The Maintenance Manager is expected to ensure that all customer security systems are reliable, operational, properly maintained, and supported, while building a professional and efficient maintenance team that delivers high-quality service and maintains strong long-term customer relationships.

Job Types: Full-time, Permanent

Pay: $5,000.00 - $7,000.00 per month

Experience:

• System security: 5 years (Required)

Work Location: In person