Assistant Director of Engineering

MAIN DUTIES AND RESPONSIBILITIES:   

Managing Property Operations and Engineering Budgets

• Supervises the complete Engineering team.

• Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.

• Maintains and operates equipment at optimum effectiveness, efficiency and safety.

• Establishes and manages an effective rooms maintenance program.

• Ensures compliance with all Engineering departmental policies, standards and procedures.

• Manages department's controllable expenses to achieve or exceed budgeted goals.

• Select and order or purchase new equipment, supplies, and furnishings.

• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.

• Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.

• Supervises the day to day operations of Engineering.

Maintaining Property Standards

• Maintains accurate logs and records as required.

• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.

Providing Exceptional Customer Service

• Handles guest problems and complaints effectively.

• Empowers employees to provide excellent customer service.

• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.

Managing Profitability

• Helps establish priorities for total property maintenance needs.

• Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.

Managing and Conducting Human Resources Activities

• Celebrates successes and publicly recognizes the contributions of team members.

• Establishes and maintains open, collaborative relationships with employees.

• Ensures employees are treated fairly and equitably.

• Strives to improve service performance.

• Provides feedback to employees based on observation of service behaviours.

• Supervises employee's ability to execute departmental and property emergency procedures.

• Reviews employee satisfaction results to identify and address employee problems or concerns.

• Solicits employee feedback.

• Helps ensure regulatory compliance to facility regulations and safety standards.

• Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and support the appraisal process.

• Ensures property policies are administered fairly and consistently.

General/ Miscellenious

• Ensures all staff is thoroughly familiar with the hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.

• Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Engineering division in conjunction with the Director of HR & the Training Manager.

• Initiates Fire Fighting Training in co-ordination with the Security Manager and the local authorities (Fire Brigade) on a regular basis for all Hotel departments.

• Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR.

• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.

• Other duties as assigned.

• Assist in Task Force Teams for new openings.

• Carry out any other reasonable task (which may not be stated here) as requested

HOW CAN YOU SUCCEED IN THIS ROLE?

SINCERITY AND TRANSPARENCY

• Be proactive and use good judgement when dealing with challenging situations

• Act with professionalism and integrity

• Be transparent in your motives, methods and expected results

• Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division

• Conduct business honestly & fairly

• Keep sensitive information confidential

RELIABILITY AND LOYALITY

• Follow through on commitments

• Work well both autonomously and within a team

• Display a positive, approachable attitude

• Spend time getting to know your fellow employees and our guests

• Support each other; we all work within the same hotel and company

EXCELENCE IN HOSPITALITY

• Committed to quality

• Committed to exceptional financial results

• Be responsible for the bottom line

• Committed to the Rixos Policies & procedures Guide

STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS

•  Be committed to exceeding expectations

• Never settle for the status quo or mediocre work

• Continuously search for areas of improvement

• Provide positive, constructive feedback

Degree in Engineering or equivalent

Minimum 3 years in a similar role within 5 star resort property

• Willingness to work flexible hours, including weekends, public holidays, and peak operational periods, as required by hotel operations.

• Ability to work in a fast-paced, guest-centric luxury environment while maintaining professionalism and service excellence.

• Strong attention to detail, problem-solving skills, and the ability to handle sensitive situations with discretion and confidence.

• Commitment to upholding brand standards, hotel policies, and applicable health, safety, and quality requirements.

• Collaborative mindset with the ability to work effectively across departments to enhance the overall guest experience.