Reservations Manager

MAIN DUTIES AND RESPONSIBILITIES:   

• Managing staff and ensuring smooth day to day activities for reservation department

• Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.

• Planning and using efficient organizational skills to run the daily operation.

• Supervising on-the-job and weekly training held by team leader for all staff.

• To keep reservations staff informed on all changes or developments within the hotel and the company.

• To spot-Check reservations made the previous day and Check all VIP arrivals

• Training, developing, and motivating staff to increase productivity.

• To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.

• Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.

• Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.

• Assisting to Revenue Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.

• Understands and utilizes a consistent approach to selling in order to support the sales team.

• Ensures a sales attitude is adopted

• Ensures and maintains the security of information relating to customers and personnel in the hotel.

• Complies with all company policies and procedures relating to guest services and all systems.

• Computer literate with excellent written and oral proficiency

• Sound knowledge of English language

• Tactful and patient.

• Able to communicate clearly and willing to help others

• Flexible and diplomatic when dealing with demanding and unreasonable guests

• Carry out any other reasonable task (which may not be stated here) as requested.

• Assist in Task Force Teams for new openings.

HOW CAN YOU SUCCEED IN THIS ROLE?

SINCERITY AND TRANSPARENCY

• Be proactive and use good judgement when dealing with challenging situations

• Act with professionalism and integrity

• Be transparent in your motives, methods and expected results

• Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division

• Conduct business honestly & fairly

• Keep sensitive information confidential

RELIABILITY AND LOYALITY

• Follow through on commitments

• Work well both autonomously and within a team

• Display a positive, approachable attitude

• Spend time getting to know your fellow employees and our guests

• Support each other; we all work within the same hotel and company

EXCELENCE IN HOSPITALITY

• Committed to quality

• Committed to exceptional financial results

• Be responsible for the bottom line

• Committed to the Rixos Policies & procedures Guide

STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS

•  Be committed to exceeding expectations

• Never settle for the status quo or mediocre work

• Continuously search for areas of improvement

• Provide positive, constructive feedback

Minimum one year experience with the same position in a 5 star hotel

• Willingness to work flexible hours, including weekends, public holidays, and peak operational periods, as required by hotel operations.

• Ability to work in a fast-paced, guest-centric luxury environment while maintaining professionalism and service excellence.

• Strong attention to detail, problem-solving skills, and the ability to handle sensitive situations with discretion and confidence.

• Commitment to upholding brand standards, hotel policies, and applicable health, safety, and quality requirements.

• Collaborative mindset with the ability to work effectively across departments to enhance the overall guest experience.