Senior Concierge

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & responsibilities

Site Operations

o   Support end-to-end event space operationalization, governing top notch hospitality experience

o   Oversee daily operations of the space, ensuring impeccable presentation standards

o   Coordinate event setup, execution, and breakdown with meticulous attention to detail

o   Conduct regular facility inspections and manage maintenance requirements

o   Implement quality control measures to uphold our premium positioning

o   Create a comfortable, welcoming and hospitable experience for C-Suite employees at the executive floor employees and their guest.

o   Host and succeed VVIPs and their guest throughout their visit to ensure highest level of hospitality

o   Support with Menu Curation to help plan & support request required by Business Units and ensure requirement are met at high standards

o   Proactively provide feedback to Executive Conference Lead and improve service standards / recovery

o   Support special events managing F&B for C-Suite employees & VVIPs

o   Assist with vendor management to provide first class consumables to enhance space for clients

Customer Services

o   Foster Serve as the primary liaison for all client communications and requirements

o   Manage inquiries and correspondence with professionalism and efficiency

o   Conduct pre-event consultations and create detailed event briefings

o   Handle VIP clients and high-stakes events with discretion and poise

o   Manage multiple events simultaneously at various planning stages

o   Respond swiftly to real-time challenges while maintaining service quality

o   Coordinate seamlessly with internal departments and external partners

o   Maintain composure under pressure during peak periods

Visitor Management

o   Provide personable and seamless visitor registration services for the C-suite and VVIP guests

o   Enhance safety and security of our client’s facility by management of visitor movement.

o   Execute emergency response plan to ensure safety of client and guest when necessary.

Manage Vendor Relationships

o   Manage multiple events simultaneously at various planning stages

o   Respond swiftly to real-time challenges while maintaining service quality

o   Coordinate seamlessly with internal departments and external partners

o   Maintain composure under pressure during peak periods

Candidate Specification

Qualifications 

o   5-years’ experience in Hospitality/ F&B or Tourism sector or related professional area (Must have experience in airlines and hotel industry)

o   Managed high profile management team (e.g., C-suite & VVIPS)

o   Prior experience to manage high network events

o   Task Skills

o   Proficiency with Microsoft Word, Excel and PowerPoint.

o   Good command of verbal and written English

o   Proactive mindset and ability to manage C-suite and VVIP personnel’s

o   Knowledge of food handling and white glove service skills are essential Execute premium service standards and readiness to meet expectations

o   In-dept knowledge of Wine, Spirits & Beverages (Able to create cocktails)

o   Personal Skills

o   Ability to meet tight schedules and deliver high quality of work

o   High level of communication and interpersonal skills

o   Good Grooming throughout the day to ensure professionalism

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.