Front Desk Agent

Responsibilities:

Consistently offer professional, friendly and engaging service.

• Greet, check in and settle guest accounts while ensuring all service standards are followed

• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float

• Handle guest requests, questions and concerns effectively and promptly

• Promote a professional team environment

• Follow department policies, procedures and service standards

• Performs any and all other tasks assigned by management

• Upholds the highest standard of internal and external customer service at all times

• 2 years of experience in similar role in hotel industry

• ​​​​​​Excellent communication and interpersonal skills.

• Professional appearance and customer-focused attitude.

• Strong organizational and multitasking abilities.

• Ability to work effectively in a fast-paced environment.

• Basic computer proficiency and willingness to learn new systems.

• Strong attention to detail and problem-solving skills.

• Reliable, dependable, and team-oriented mindset.