Reservation Agent

• Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels

• Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings

• Accurately record all required reservation information in our Property Management System

• Upsell room types and additional services to maximize revenue while meeting guest needs

• Provide detailed information about our property, amenities, and local attractions in Phu Quoc

• Collaborate with other departments to ensure guest requests and special requirements are met

• Handle changes, cancellations, and special requests with a customer-centric approach

• Maintain up-to-date knowledge of room availability, rates, and promotional offers

• Assist in resolving customer complaints and concerns in a timely and professional manner

• Contribute to the continuous improvement of our reservation processes and guest experience

Your experience and skills include:

Guest focused personality is essential

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus