Director of Room

• Lead and manage all Rooms Division departments to achieve operational excellence.

• Ensure exceptional guest satisfaction by maintaining high service standards and promptly resolving guest concerns.

• Develop and implement departmental policies, procedures, and service standards.

• Monitor occupancy, room inventory, and revenue opportunities in collaboration with the Revenue and Sales teams.

• Prepare and manage departmental budgets, forecasts, and financial performance.

• Analyze operational reports, guest feedback, and KPIs to drive continuous improvement.

• Recruit, train, coach, and evaluate department managers and team members.

• Ensure compliance with health, safety, security, and brand standards.

• Coordinate with Engineering, Food & Beverage, Sales & Marketing, and other departments to deliver seamless guest experiences.

• Conduct regular inspections of guest rooms, public areas, and back-of-house facilities.

• Manage labor costs, scheduling, productivity, and departmental expenses.

• Lead quality assurance initiatives and support hotel audits and inspections.

• Handle VIP arrivals, special requests, and service recovery for guest issues.

• years of progressive hotel operations experience, including leadership in Front Office and Housekeeping.

• Previous experience as a Rooms Division Manager, Executive Housekeeper, Front Office Manager, or Assistant Director of Rooms is preferred.

• Strong knowledge of hotel operations, revenue management principles, and guest service standards.

• Experience with Property Management Systems (PMS) such as Opera or similar platforms.

• Excellent leadership, communication, and problem-solving skills.

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus