Duty Manager

We are seeking an experienced and detail-oriented Duty Manager to join our dynamic team in Ras Al-Khaimah, United Arab Emirates. In this pivotal role, you will oversee daily operations, lead our team with empathy and assertiveness, and ensure exceptional service delivery across all departments. As a Duty Manager, you will be the backbone of our organization during your shifts, making decisive decisions, resolving challenges efficiently, and fostering a collaborative environment where excellence thrives.

• Supervise and support operational teams across all departments, providing coaching and mentorship to ensure consistent service excellence and adherence to company standards

• Lead and manage daily operations during assigned shifts, maintaining organizational efficiency and responding promptly to operational needs

• Handle guest inquiries, requests, and complaints with empathy and professionalism, ensuring timely and satisfactory resolution while maintaining transparent communication

• Conduct team briefings and departmental meetings to communicate hotel updates, policies, and procedures effectively

• Make decisive operational decisions and manage crisis situations with resilience and analytical thinking, prioritizing guest safety and satisfaction

• Monitor and analyze operational metrics, revenue reconciliation, and financial procedures to support organizational goals

• Coordinate seamlessly with all hotel departments to ensure smooth operations and integrated guest experiences

• Assist with roster preparation and scheduling to meet operational requirements while maintaining labor budget efficiency

• Support recruitment, onboarding, training, and performance development initiatives for team members

• Ensure compliance with health, safety, privacy regulations, and company policies across all operational areas

• Monitor equipment and facilities, reporting maintenance requirements promptly to prevent service disruptions

• Participate in continuous improvement initiatives and contribute innovative solutions to enhance operational efficiency

• Work flexible 24/7 shifts as required to maintain round-the-clock operational excellence

• Foster an inclusive, positive, and high-performing team culture that motivates staff and promotes professional growth

• Diploma in Hospitality Management, Business Administration, or related field (preferred)

• Minimum 3 years of relevant experience in hospitality operations, hotel management, or similar corporate operational environment

• Proven experience in shift management, team supervision, and leadership within a fast-paced operational setting

• Strong proficiency with property management systems (PMS) and hotel operational software

• Excellent working knowledge of Microsoft Outlook and Microsoft Office suite

• Exceptional communication and interpersonal skills with the ability to interact effectively with diverse teams and guests

• Demonstrated crisis management and problem-solving abilities with strong analytical skills

• Financial acumen with understanding of revenue management, reconciliation, and budget management

• Knowledge of health, safety, compliance, and regulatory requirements in hospitality operations

• Strong organizational and time management skills with the ability to prioritize multiple tasks efficiently

• Ability to work flexible 24/7 roster schedules, including nights, weekends, and holidays

• Conflict resolution and negotiation skills with a customer-focused mindset

• Proficiency in incident reporting, documentation, and record-keeping

• Resilience, adaptability, and the ability to remain composed under pressure

• Commitment to continuous learning and professional development