EN - Reservation Agent- Arabic Speaker

We are seeking a Reservation Agent to join our team Novotel & Ibis Gate Hotels Abu Dhabi, The candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.

• Deliver professional and efficient customer service to all guests

• Manage incoming calls, emails, and online reservation requests with utmost professionalism

• Optimize revenue through strategic recommendation of additional services and amenities

• Provide comprehensive information about our property, facilities, and accommodate special requests

• Ensure accurate processing of reservations, including correct recording of all guest details and preferences

• Coordinate with other departments to fulfill guest requests and address any concerns

• Maintain current knowledge of promotions, rates, and availability to provide precise information

• Demonstrate thorough understanding of the property's policies, procedures, and services

• Address guest inquiries and complaints promptly and professionally

• Contribute to the achievement of team objectives and uphold high standards of service

• At least 1 year experience in the same field at the hospitality industry.

• Fluency in Arabic, additional language are a plus

• Exceptional customer service skills with a guest-focused personality

• Excellent verbal and written communication abilities

• Strong attention to detail and organizational skills

• Proficiency in reservation systems and basic computer applications

• Ability to multi-task and work efficiently in a fast-paced environment

• Team player with a positive attitude and willingness to learn

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in Arabic, additional languages are a plus