Telephone Operator

• Answer all internal and external calls in a courteous and professional manner.

• Direct calls to appropriate hotel departments or personnel efficiently.

• Provide information about hotel services, room availability, amenities, and local attractions.

• Log and execute wake-up call requests accurately and on time.

•  Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of ALL enrollments, ALL Points

• Handle emergency and security calls in accordance with hotel protocols.

• Take guest messages and ensure timely delivery.

• Assist with guest requests or complaints over the phone, escalating when necessary.

• Monitor and operate hotel’s switchboard and other communication systems.

• Update the internal telephone directory as needed.

• Maintain confidentiality and privacy of guest information.

• High school diploma or equivalent.

• Previous experience in a similar hospitality or customer service role is preferred.

• Excellent phone etiquette and communication skills.

• Good knowledge of hotel operations and services.

• Ability to multitask and remain calm under pressure.

• Proficient in using telephone systems and basic computer applications.

• Fluency in Arabic & English; additional languages are a plus.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.