Butler

Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.

Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items.

Co-ordinate the servicing of guest room and assist Housekeeping in the cleaning and servicing of all rooms to required standard, check that rooms are serviced to standard.

Maintain the guest’s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay.

Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary.

Unpack and pack guest’s luggage as required by guests request.

Ensure Butler’s pantry in a clean orderly manner at all times.

Maintain stock and charge in suite bars.

Assist guest with room and local information; make bookings and reservations as required by guest.

Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance.

Minimum 5 years of experience as a butler or in a similar role within the luxury hospitality industry

Proven supervisory experience in managing a team of service professionals

Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments

Strong leadership abilities and a talent for mentoring and developing staff

Proficiency in household management software and MS Office suite

Exceptional attention to detail and problem-solving skills

Superior time management and multitasking abilities

In-depth knowledge of etiquette, protocol, and luxury service standards

Familiarity with Middle Eastern customs and etiquette is highly advantageous

High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred

Professional butler certification is a plus

Fluency in English required; proficiency in Arabic is highly desirable

Flexibility to work varying shifts, including weekends and holidays

Ability to maintain confidentiality and exercise discretion at all times

Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.