Site Services Lead (Life Sciences)

The Opportunity:

Oversees the day-to-day operations of a team of lab operations & support associates at customer facilities, ensuring operational objectives are met through effective supervision and prioritization of tasks. Oversees activities including the management of gas cylinders and liquid tanks, dry ice, and instrument buffers, solvents and liquid nitrogen, and sampling execution in support of quality control workflows. Sets daily goals and reviews team performance to align with broader operational plans and achieve desired results. Identifies opportunities for improvement, makes adjustments to workflows, and recommends enhancements to work methods to increase efficiency and the effectiveness of lab operations & support activities. Focuses on addressing problems and issues within the operational scope of the lab, requiring analysis of data and relevant factors to develop practical solutions. Communicates regularly with internal team members and stakeholders, as well as external contacts such as vendors, to ensure smooth operations, foster collaboration, and address the needs of all parties involved.

Site Services Lead

Location: Nijmegen, Netherlands

Contract: Full-time | Initial 1-year contract with the possibility of conversion to a permanent position

About the Role

We are looking for a proactive and customer-focused Site Services Lead to oversee the delivery of onsite services at our client's facility in Nijmegen. Acting as the primary point of contact, you will be responsible for leading day-to-day operations, managing service performance, and ensuring the successful delivery of onsite support services.

This is a hands-on leadership position where you will not only manage the onsite services program but also actively support operational activities whenever required. The successful candidate will play a key role in driving continuous improvement, maintaining service excellence, and building strong relationships with stakeholders across the site.

Key Responsibilities

• Serve as the primary liaison between our client and VWR Services.

• Lead and coordinate daily onsite service delivery activities.

• Manage overall program performance through operational reviews, KPI tracking, and performance reporting.

• Develop, monitor, and drive key performance indicators to support service excellence.

• Coordinate staffing, recruitment, training, associate development, and resource planning.

• Drive continuous improvement initiatives and support the implementation of new services and scope expansions.

• Ensure effective workload prioritisation, coordination, and execution of daily operational activities.

• Provide operational support and coverage during periods of absence, holidays, or increased workload.

• Support Production, Quality Control, and Facilities teams as required to ensure uninterrupted service delivery.

• Collaborate effectively with internal teams, suppliers, and stakeholders within a matrix environment.

Qualifications

• Bachelor's degree in a scientific discipline or equivalent relevant industry experience.

• Proven people management experience, including recruitment, performance management, coaching, and employee development.

• Experience creating safety and operational documentation, including work instructions, risk assessments, and COSHH documentation.

Knowledge & Experience

• Knowledge of Good Laboratory Practices (GLP), GxP regulations, and audit requirements.

• Experience with inventory and stock management systems and methodologies, such as Kanban.

• Strong data analysis and reporting skills, with advanced proficiency in Microsoft Excel and other business systems.

Skills & Competencies

• Excellent communication and stakeholder management skills, with the ability to build strong customer relationships.

• Strong project management capabilities and the ability to manage multiple priorities in a fast-paced environment.

• Exceptional planning, organisational, analytical, and problem-solving skills.

• Proven customer service mindset with a collaborative and solution-oriented approach.

• Confidence to make sound decisions under pressure and with limited information when required.

• Self-motivated, energetic, dependable, and highly detail-oriented.

• Strong team player with a commitment to supporting colleagues and achieving shared objectives.

• Flexible and adaptable, with the willingness to adjust working hours when necessary to meet customer and operational requirements.

What We Offer

• Opportunity to lead a critical onsite services program within a dynamic scientific environment.

• Exposure to a broad range of operational, quality, and facility support activities.

• A collaborative and supportive team culture.

• A full-time position with an initial 1-year contract and the potential for permanent employment based on performance and business needs.

Ready to make an impact? Apply today and join a team dedicated to delivering exceptional onsite services and operational excellence.

#LI-Onsite

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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