Guest Experience Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons Candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.

What you will do

Select, train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.

You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.

Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.

You will attend regular operational meetings to ensure effective coordination and partnership between departments.

Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.

Work collaboratively and professionally with co-workers and supervisors.

What you will bring

One to two years previous experience in a supervisory or assistant manager position in Front Office or Housekeeping withing luxury 5 stra hotel or resort.

College degree preferably specializing in hotel management or equivalent experience is required.

Strong communicational sills in English and other languages.

Customer satisfaction oriented with attention to the details.

What we offer

Work Authorization

Competitive tax free salary and service charge

Live out allowance

Medical and life insurance

Paid annual leave

Paid home leave ticket

End of service gratuity

Learning & Development Programs

Career opportunities and international transfer

And more...