Senior Assoc/Assoc, Account Documentation Specialist (Wealth Management Ops), CBWMO, Group COO

Key Accountabilities:

Ensure the team’s effectiveness & efficiency in handling daily BAU

Effectively handles exceptions & investigation matters

Ensures full compliance to policies and procedures

Quick and quality customer service

Able to take on new tasks as required by the business and by the management

Job Responsibilities:

Competent & well-versed in the Guidelines for Client Onboarding & Data Maintenance • CDD Guidelines & Documentation requirement guidelines on documentations to be procured as part of Due Diligence checks (for Individual & Corporate)

Competent & well-versed in different Corporate entity structures & corresponding documentation requirements and account structuring knowledge

Documentation review for client onboarding and static data maintenance and transactions documents.

Coordination & stakeholder management skills to reach out to different stakeholders e.g. COO, KYC, L&C, FCSS etc particularly for complex account document review cases

Track, monitor and escalate all accounts/transactions with documentation deficiencies and exception approved for management attention and appropriate action.

Monitor and ensure all business requests pertaining to documentation are attended to promptly and processed as per agreed SLA.

Generate and follow through with various reports (eg: daily & exception reporting, aging etc.)

To support and deliver team KPI and objectives.

Handling various duties & ad-hoc project assigned to the team. • Accurate and timely execution of service requests / clients’ instructions on static maintenance updates and account opening in ICOS, Avaloq, CMCP, Branch Connect, IBPM CICSH systems.

Liaise directly with Front Office for any re-work(s) and monitor to ensure no long outstanding unprocessed service request / clients instructions.

Escalate long outstanding unprocessed requests/instructions to Team Manager/ Team Lead.

Able to work in fast paced environment

Shows capability in adapting to fast changing environment

Good communication skills

Job Requirements:

Wealth / Private Banking business knowledge preferred.

Well verse on banking AML/CFT requirements.

Able to perform document checks and adhere to cut-off time and SLA

Perform UAT/ LV if necessary.

Effective communication skills - to be able to manage relationships with internal customer and other business partners.

Meticulous and with great eye for detail

Independent, self-motivated and a team player.

Strong time management abilities, organizational skill, planning and follow-up skills.

Strong risk awareness, analytical and problem-solving skills

Location: DBS Asia Gateway

Job: Operations

Schedule: Regular

Employee Status: Full time