Front Office Manager (Saudi National)

Role Overview

As Front Office Manager at Basiqat Resort by Mantis, you will lead the front office operation, ensuring seamless guest journeys from arrival through departure. You will be responsible for creating warm, personalised and memorable experiences that reflect the Mantis philosophy, while maintaining the highest standards of service excellence.

This role requires a guest-focused leader who is passionate about luxury hospitality, thrives in a unique resort environment, and can inspire a team to deliver exceptional service while supporting operational readiness during the pre-opening phase.

What You'll Do

Front Office Operations Management

• Oversee all daily Front Office operations including reception, guest services, concierge, and arrival/departure experiences

• Ensure smooth and efficient guest journeys aligned with luxury hospitality standards

• Maintain consistent service delivery across all guest touchpoints

• Support pre-opening planning, systems setup, SOP development, and operational readiness

Guest Experience & Service Excellence

• Create personalised and memorable guest experiences that reflect the Mantis brand ethos

• Act as a visible ambassador of the resort, building strong guest relationships

• Manage guest feedback, service recovery, and ensure timely resolution of concerns

• Continuously identify opportunities to enhance the overall guest journey

Team Leadership & Development

• Recruit, train, and develop a high-performing Front Office team

• Lead daily briefings, coaching sessions, and performance discussions

• Build a culture of ownership, teamwork, and genuine hospitality

• Support team engagement, succession planning, and talent development

Operational & Commercial Performance

• Monitor Front Office performance against key operational KPIs

• Drive upselling opportunities, room revenue optimisation, and guest engagement initiatives

• Work closely with Reservations, Sales, Revenue Management, and Finance teams

• Support effective workforce planning, scheduling, and productivity management

Systems, Standards & Compliance

• Ensure accurate use of PMS and Front Office systems

• Maintain brand standards, policies, and operating procedures

• Ensure compliance with local regulations, Accor standards, and guest safety requirements

• Support audit readiness and continuous improvement initiatives

Collaboration & Resort Experience

• Partner closely with Housekeeping, F&B, Engineering, and Guest Experience teams to deliver a seamless resort operation

• Support VIP arrivals, special occasions, and bespoke guest experiences

• Contribute to creating a distinctive resort culture and sense of place

What We’re Looking For

• Saudi National with 6–10+ years of progressive Front Office experience, including leadership roles

• Experience within luxury hotels, resorts, or lifestyle hospitality environments

• Strong understanding of Front Office operations, guest experience, and luxury service standards

• Previous experience in pre-opening or resort environments is highly desirable

• Excellent leadership, communication, and team development skills

• Strong problem-solving abilities with a guest-first mindset

• Experience with PMS systems and operational reporting

• Hospitality Management degree or relevant qualification preferred

• Ability to thrive in a remote resort environment with a hands-on leadership approach

Ideal Profile:

A passionate Saudi hospitality leader who combines strong operational expertise with a genuine commitment to creating exceptional guest experiences and developing local talent.

Why Join Basiqat Resort by Mantis?

At Mantis, we believe extraordinary destinations deserve extraordinary people. Joining our team means becoming part of a purpose-driven brand committed to conservation, community engagement and creating unforgettable experiences for guests around the world.

Be part of a team where sustainability, adventure and hospitality come together to create exceptional places to find yourself.

What’s in it for you...

• Lots of opportunity to progress and switch it up as part of a global family of brands.

• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!

• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work

• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture