Digital Manager - KSA, Egypt & Levant

As a Digital Manager, your primary mission is to drive the digital performance of our hotels across the assigned countries. You will lead the execution of digital and e-commerce strategies, optimize online distribution channels, ensure rate parity, and champion best practices established by the MEA APAC Digital & E-commerce Center of Excellence.

Working closely with cross-functional teams and key stakeholders, you will play a vital role in maximizing online revenue, enhancing the digital guest journey, and fostering a culture of digital excellence across the region. As a trusted advisor and advocate for digital innovation, you will help hotels unlock their full online potential and achieve sustainable commercial success.   

• Develop and execute the annual digital strategy and budget across direct and indirect distribution channels.

• Partner with Marketing, Sales, Revenue, PR, and F&B teams to align digital initiatives with the hotel's commercial objectives.

• Create and implement quarterly and annual e-commerce and digital marketing plans.

• Plan, execute, and optimize digital marketing campaigns across SEO/SEM, email marketing, social media, display advertising, metasearch, and influencer channels.

• Monitor, analyze, and report on the performance of digital channels and campaigns, ensuring KPIs and ROI targets are achieved.

• Manage the hotel's digital presence across websites, social media platforms, and online travel channels to maximize visibility and engagement.

• Oversee CRM and email marketing activities for Rooms, F&B, and other hotel outlets in line with brand standards and corporate guidelines.

• Work closely with the Revenue team to monitor rate parity and optimize distribution channel performance.

• Manage the hotel's online reputation and respond to market feedback where appropriate.

• Conduct regular competitor analysis to identify market trends, benchmark performance, and recommend growth opportunities.

• Use data-driven insights to enhance the end-to-end customer journey and improve digital performance.

• Drive adoption and visibility of the Accor App to increase guest engagement and direct bookings.

• Collaborate with external agencies and technology partners to deliver digital initiatives effectively.

• Stay informed of emerging digital trends and technologies, recommending innovative solutions that enhance business performance.

• Bachelor's degree in Marketing, Digital Marketing, Business, Communications, or a related field.

• Minimum 5 years' experience in digital marketing, e-commerce, or digital performance, preferably within the hospitality industry.

• Preferably Saudi National.

• Proven experience in driving digital growth, optimizing online performance, and delivering revenue-focused initiatives across multiple digital channels.

• Strong team management and leadership skills, with the ability to motivate and collaborate effectively with diverse stakeholders.

• Excellent communication, presentation, and stakeholder management skills.

• Proficiency in social media management platforms, digital marketing tools, and data analytics solutions.

• Strong analytical and problem-solving skills with the ability to leverage insights to improve performance and customer experience.

• Results-oriented mindset with a strong focus on revenue growth, ROI, and continuous optimization.

• Ability to work independently while collaborating effectively within cross-functional teams.

• Flexibility and willingness to travel across the Middle East region as required.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why Join Us?

• Be part of a global hospitality leader committed to innovation and excellence.

• Drive impactful projects that shape customer experiences

• Work in a dynamic, multicultural environment with opportunities for growth.