Head of operations

Job Description:

Job summary:

The Head of Operations (HO Operations) is responsible for the end-to-end operational performance of the subsidiary, covering spares distribution, technical support, training, Part 145 maintenance/repair activities, equipment repair, and contract management. The role ensures operational excellence, regulatory compliance, and a strong safety culture while supporting the development of multi-service support offers to customers across the region.

Job Responsibilities:

Operations Leadership

Lead and coordinate all operational functions: spares distribution, technical support, Part 145 workshop, equipment repair, and training delivery

Ensure operational plans are aligned with the subsidiary's business objectives and customer commitments

Drive performance through clear KPIs, structured governance, and regular operational reviews

Part 145 & Technical Support

Ensure the Part 145 maintenance organization operates in full compliance with applicable civil/military airworthiness regulations

Oversee technical support activities, ensuring timely and quality resolution of customer technical requests

Maintain strong relationships with airworthiness authorities and Airbus Helicopters engineering support

Spares & Equipment Repair

Ensure efficient spares distribution processes, inventory accuracy, and on-time delivery performance

Oversee equipment repair operations, ensuring turnaround times and quality standards are met

Training

Ensure training programs (technical, operational) are delivered to required standards and support customer capability development

Coordinate with training partners/academies as relevant

Contract Management & Support Offers

Oversee contract execution, ensuring deliverables, SLAs, and commercial terms are met

Support the development and structuring of multi-service support offers (bundled MRO, training, spares, technical support packages) in collaboration with Sales/Business Development

Safety Culture & Structure

Champion a strong, visible safety culture across all operational activities — technical, workshop, and training environments

Ensure robust risk management, incident reporting, and continuous improvement processes are in place

Build and maintain structured, documented processes and procedures across all operational domains, ensuring consistency, auditability, and scalability as the organization grows

Lead by example on compliance, discipline, and rigor in day-to-day operations

People Management

Manage, coach, and develop operational team leads and their teams

Foster a culture of accountability, collaboration, and continuous improvement

Requirements:

Strong experience in Support & Services ideally in Aeronautics.

Significant experience in MRO/aviation operations management, ideally in a helicopter or complex technical environment

Strong knowledge of Part 145 requirements and airworthiness regulatory frameworks

Proven track record leading multi-disciplinary operational teams (technical, logistics, training)

Experience in contract management and support of commercial/service offer development

Demonstrated commitment to safety culture and structured operational management

Strong leadership, organizational, and stakeholder management skills

Good Communication skills

Strong network internal and external

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Helicopters Arabia for Aircraft Maintenance

Employment Type: Fixed term

Experience Level: Professional

Job Family: Leadership <JF-FA-EM>

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