Associate/Analyst, Home Advice Client Relationship Officer, Customer Solutions, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Position summary:

As a Mortgage Sales and Service Specialist you will play a pivotal role in expanding our mortgage portfolio by identifying and securing new business opportunities while providing exceptional service to our existing clients. You will be the face of DBS, advising clients on the best mortgage solutions to suit their needs and guiding them through the application and approval process. Your dedication to customer service excellence and ability to drive sales and loan retention will contribute significantly to our company’s success and your professional growth.

Key Responsibilities:

Customer Service: Provide exceptional customer service throughout the mortgage process, from initial consultation to post-closure. Answer customer inquiries, resolve issues, and maintain a high level of customer satisfaction.

Loan Origination and Processing: Guide customers through the loan application process for new loans and existing loans from initial assessment to closing. Ensure compliance with all applicable laws, regulations and bank policies.

Collaboration: Work closely with internal teams, including underwriting and processing, to ensure a smooth and efficient loan approval process. Participate in and contribute to team meetings and training sessions.

Sales & Customer Engagement: Actively seek out new sales opportunities and maintain strong long-lasting customer relationships by providing superior customer service and support with the objective on loan retention.

Requirements

University Degree or Diploma in any related field.

Strong passion for customer service and possess empathy mindset

Willing to take on Sales related role while multi-tasking on customer service role

Good communication skills

Problem solving skills

Takes ownership of results

Teamwork and collaboration

For shortlisted applicants, they will fully be handling mortgage loan servicing for their 1st year before transitioning partially to acquisition of mortgage sales in their 2nd year.

Please note this role will be based at DBS Asia Hub, located at Changi Business Park. 

Location: DBS Asia Hub

Job: Customer Service

Schedule: Regular

Employee Status: Full time