AVP, Digital Sales Team Mgr - Unsecured Loans, Consumer Banking Group

Responsibilities

• Manage a team of 10-12 Telesales officers to achieve individual as well as team sales targets on unsecured loans in line with business objectives.

• Work with Acquisition Lead to achieve individual as well as team sales targets.

• Lead and coach the team of Telesales officers to hit and exceed daily, weekly, and monthly sales goals.

• Develop and implement effective sales strategies and tactics to drive team performance.

• Monitor team performance, identify areas for improvement, and provide ongoing feedback and training to ensure continuous development.

• Collaborate with cross-functional teams to ensure seamless customer experience and support the overall business objectives.

• Analyze sales data, identify trends, and provide insights to inform decision-making and drive business growth.

• Foster a positive and motivating work environment that encourages teamwork, innovation, and a customer-centric approach. Requirements

• Experienced in a sales management or team leadership role, preferably in the financial services industry.

• Proven track record of achieving and exceeding sales targets, with a strong understanding of the unsecured loans market.

• Excellent communication, interpersonal, and coaching skills to effectively lead and motivate a team.

• Proficient in data analysis and reporting, with the ability to interpret and leverage data to drive business decisions.

• Strong problem-solving and decision-making skills, with the ability to think strategically and adapt to changing market conditions.

• Demonstrated ability to collaborate with cross-functional teams and stakeholders to deliver a seamless customer experience.

• Proficient in the use of relevant sales and customer relationship management (CRM) tools and technologies.

Location: DBS Asia Central

Job: Product Management

Schedule: Regular

Employee Status: Full time