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Working Student IT Support

Bertelsmann-Jobs · Köln

Köln · On-siteFull-TimePosted Jul 16, 2026

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Job description

  • Support onboarding and offboarding activities.

  • Prepare, configure and hand over IT equipment (laptops, phones, etc.).

  • Set up and maintain workstations and meeting rooms.

  • Provide first-level on-site IT support for end users.

  • Troubleshoot and resolve basic hardware and software issues.

  • Support local office events with IT setup when required.

  • Coordinate with the central IT team and Office Management on local operational tasks.

  • Update and manage IT assets and related documentation.

  • Escalate complex technical issues to the appropriate IT teams.

  • Enrolled student (Bachelor’s or Master’s) in Computer Science, Information Technology or a related field (or comparable practical experience).

  • Strong customer service mindset and excellent communication skills.

  • Good knowledge of Windows, iOS, Microsoft 365, hardware setup and IT troubleshooting.

  • Basic knowledge of MS Azure, Exchange and power apps,

  • Ability to work independently and organize tasks effectively.

  • Reliable, proactive and hands-on approach.

  • Comfortable working in an office environment and providing on-site support.

  • English: Fluent (Mandatory)

  • German: B1 or higher

  • Any additional language is a plus.

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