Senior Deal Desk Analyst

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

The Role:

A Senior Deal Desk professional serves as a strategic advisor and subject matter expert who manages complex sales transactions, ensures deal compliance, and optimizes the quote-to-cash process while supporting negotiations between TrendAI, customers, and the channel. This role combines operational excellence with strategic deal structuring to accelerate sales closure while maintaining company policies and revenue recognition standards.

Key Responsibilities

Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following:

Act as a business partner to the sales team in developing strategies and contract negotiations for complex deals

Review and structure non-standard deals, multi-year agreements, and enterprise-level transactions

Provide strategic guidance on alternative contract options and value propositions to drive deal closure

Play a key role in complex deal reviews and serve as escalation point for challenging transactions

Operational Excellence:

Review and validate sales quotes for accuracy in pricing, SKUs, billing logic, and contract terms

Ensure compliance with revenue recognition rules, company policies, and regulatory requirements

Manage deal approval processes

Cross-Functional Collaboration:

Partner with Legal, Finance, Revenue Operations, and Sales Operations teams

Serve as liaison between Sales, Finance and Legal for contract compliance

Collaborate with billing teams on subscription management and license delivery

Support sales forecasting calls, QBRs, and end-of-quarter activities

Process Improvement & Training

Delivery of training to sales representatives on deal desk processes, tools, and policies

Identify and implement process automation opportunities

Mentor new team members to the CEC dept.

Analyze deal patterns to identify opportunities for process improvements and new routes to market.

Qualifications:

5+ years of experience in Deal Desk, Sales, Sales Operations, Finance Operations, or related roles

Proven success in Enterprise SaaS/B2B environments

Experience with direct and channel sales models

Track record of managing complex, high-value transactions

Strong expertise in CRM systems (Microsoft Dynamics preferred), sales analytics, and reporting tools (Excel, Tableau, Power BI, or similar). Experience with contract analysis and legal term interpretation

Ability to influence and partner with senior sales leaders and cross-functional stakeholders.

Knowledge of subscription billing models and license management

Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.

#LI-ZA1

#LI-Hybrid

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.