Enterprise Program Coordinator

Job Description

The EPC is a key operational contact for Agilent’s customers, ensuring smooth program delivery, operational excellence, and a differentiated customer experience. You will work closely with customers, internal teams, and external partners to coordinate programs, solve challenges, and implement solutions.

Key Responsibilities:

Serve as the primary operational liaison between Agilent and key customers

Coordinate scheduled and reactive/unplanned services to meet customer needs

Ensure timely resolution of customer inquiries by engaging the right internal and external teams

Collaborate with cross-functional partners to identify challenges, develop solutions, and implement best practices

Support program and project delivery with a focus on operational excellence and customer satisfaction

Integrate onsite with customer teams, providing hands-on support and building strong relationships

Execute customized duties as defined in customer program agreements

Drive continuous improvement and add value through proactive problem-solving

Qualifications

Degree in scientific or technical field preferred, but experience is valued equally

1–2 years in a similar role supporting programs/projects in technical or customer-focused environments

Strong customer service mindset with the ability to deliver exceptional experiences

Excellent organizational skills to manage complex schedules and multiple priorities

Comfortable handling technical service requests, purchase orders, and invoices

Strong communication and interpersonal skills to collaborate across teams and with customers

Solution-oriented, adaptable, and focused on driving results

Experience in laboratory or technical settings and SAP is a plus

Proficient in Microsoft Office

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: No

Shift: Day

Duration: No End Date

Job Function: Customer Service