Customer Service Specialist

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.  

 

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.  

 

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. 

 

OUR VISION: 

To Be the Advantage That Helps Our Customers Win.

 

OUR PURPOSE: 

Creating packaging solutions for life’s essentials. 

Job Requisition #: 034773 Customer Service Specialist (Open)

Job Description:

Join a customer-focused team where you will play an important role in creating a positive experience for customers across Europe. 

As a Customer Service Specialist, you will be at the heart of daily customer communication, helping to build strong relationships and ensure smooth order handling. 

This is a great opportunity for someone with a proactive attitude, a passion for customer service excellence, and exceptional English skills who enjoys working in a dynamic and collaborative environment. 

Key Responsibilities 

Process customer orders accurately and efficiently (Support order fulfilment by sharing the right order and shipping information with customers) 

Handle customer enquiries by phone, email, online channels, and in person (Respond to customer questions and help resolve complaints in a professional manner) 

Provide clear information on products, services, pricing, and delivery updates 

Take a proactive approach to identifying customer needs and solving problems early 

Maintain customer accounts and update records of enquiries, complaints, and interactions 

Follow up with customers on claims, service issues, or planned adjustments 

Support internal and external sales teams 

Keep files, systems, and data entry tasks up to date 

Escalate complex issues to the appropriate specialist or colleague 

Education and Experience 

Experience in customer service, sales support, administration, or a similar role is preferred 

Practical experience in the industry, positive attitude, and willingness to learn are highly valued 

Skills and Knowledge 

Strong customer-focused mindset 

Proactive, hands-on, and solution-oriented approach 

Excellent communication skills in English and the local native language are essential, both written and spoken 

Good computer skills and ability to learn new systems quickly 

Good organisational and administrative skills 

Accurate data entry skills and strong attention to detail 

Ability to work well with different teams and build positive customer relationships 

The salary range listed applies only to the country where the position is posted. For candidates located in a different country, the applicable salary range will be based on the local market and currency.

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential. 

Compensation Range:

The pay range for this position is €39,700.00 - €59,500.00 annually. Typically, a competitive wage for new hires will fall between43,770.00 to50,000.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement:

Greif offers a comprehensive benefits package, including competitive core benefits, paid time off, and a range of local benefits for eligible colleagues.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.