Lifecycle & CRM Manager - Engagement & Retention

Job Title Lifecycle & CRM Manager - Engagement & Retention

Job Description

About IG

IG has been at the centre of retail trading and investment since 1974, when we helped create the market for financial spread betting. Today, we're a FTSE 100 fintech operating across five continents, serving over 700,000 clients and handling billions in transactions, built on decades of scale, trust and proof.

We didn’t pivot to innovation; it’s how we’ve always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that’s rare in established businesses. The bar is high. Bring a curious and forward-thinking mindset and we’ll give you the platform to define what comes next.

Join us at IG – the future gets built here.

We are seeking a Lifecycle CRM Manager in our Singapore hub to drive active customer engagement and maximize lifetime value through intelligent segmentation, behavior-triggered communications, and retention strategies that reduce churn and reactivate dormant customers. 

You will work across our APAC business, driving key growth in the region

Key Responsibilities: 

Design and implement real-time engagement campaigns based on trading behavior, market events, and product usage 

Optimize trigger logic, timing, and frequency to maximize engagement without fatigue 

Design retention strategies targeting customers showing disengagement signals 

Build predictive models to identify churn risk and trigger proactive interventions 

Create winback campaigns to reactivate dormant and lapsed customers 

A/B test messaging, timing, and channel strategies for triggered communications 

Monitor engagement and retention metrics and refine strategies based on performance data 

Collaborate with product and analytics teams to identify key engagement and churn moments 

Requirements: 

3+ years experience designing lifecycle campaigns in CRM/marketing automation platforms 

Strong analytical skills with ability to translate data into engagement and retention strategies 

Proven experience building predictive models or working with predictive analytics 

Knowledge of customer lifecycle marketing and engagement frameworks 

Familiarity with financial services products and trading behavior desirable 

Advanced proficiency with SQL and marketing analytics tools 

Understanding of real-time decisioning and event-based marketing 

Experience optimizing trigger logic and campaign frequency 

A/B testing and experimentation mindset with focus on optimization 

Data-driven approach with ability to develop and implement retention strategies 

Number of openings Multiple